Emergency Services Manager

Paul Davis Restoration of Lexington, KY

Emergency Services Manager

Lexington, KY
Full Time
Paid
  • Responsibilities

    Do you want to make an Impact in your community in a diverse and inclusive company, working in a dynamic and growing industry, while supporting your personal and professional journey in your career?

    Join the Paul Davis Team!

    Emergency Services Manager $50,000 - $60,000 + commission

    The Emergency Services Manager consults with property owners impacted by fire, water damage or other large-scale emergency events. This role will work closely with Emergency Response Agencies to enable effective implementation of property recovery initiatives. This role must have a desire to help others above all.

    Medical, Dental, Vision & 401(k) benefits

    Paid Holiday, Vacation & Sick Days

    Maternity, Paternity & Adoption Leave

    Cell Phone Allowance

    Advancement Opportunities

    RESPONSIBILITES:

    Deliver an experience of extraordinary care while serving people in their time of need

    Responds to emergency property situations and all generated leads

    Educates the consumer on products or services

    Build relationships and communicate Paul Davis services

    Monitor, generate and interpret lead sources (emergency notification systems)

    Provide emergency recovery kits and services to impacted property owners

    Establish and maintain working relationships with local emergency response agencies and local community

    Participate in community events

    Build and maintain a database of customer information

    Manage data in our main operating systems, RMS and PD Connect

    Work with PDRI and PDO Corporate staff on business development initiatives

    All other duties as assigned

    Competency – Knowledge, Skills and Abilities:

    Knowledge of Microsoft Office applications (Outlook, Word, Excel)

    Knowledge of CRM systems

    Customer Service Skills

    Communication skills via email, phone, and face to face

    Administration skills

    Priority Management Skills

    Effective Meetings Skills

    Selling Skills

    Ability to take proactive steps to address issues and make decisions.

    Ability to learn and operate our primary operating systems: RMS, Salesforce, SharePoint, and One Drive

    Ability to coordinate marketing events from start to finish

    Ability to answer and communicate with customers over the phone, email, or face to face

    Ability to work office equipment (fax, scanner, printer, phone system, computers)

    Ability to work independently

    Ability to maintain an acceptable background and MVR check during employment

    Ability to operate a company vehicle safely

    Maintain a level of confidentiality

    Required Education and Experience:

    High School Diploma or GED required

    Four plus years’ experience in the following areas (any combination): restoration, military, fire services, EMS, police, medical responder, dispatching of emergency responders, construction, insurance

    Two plus years’ experience in an outside sales role or customer service role

    Physical Requirement

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

    Make an impact now: Paul Davis is proud of our 56-year heritage serving people in their time of need when facing disaster and having their worst day. We are a customer, employee and client focused company, passionately serving our community in its time of need and becoming an indispensable partner to our clients though our dedicated work! WE ARE PAUL DAVIS!

    Disclaimer

    Paul Davis Restoration is an equal opportunity employer. Paul Davis Restoration provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.