Emergency Services Manager

Paul Davis Restoration of Omaha, NE

Emergency Services Manager

Omaha, NE
Full Time
Paid
  • Responsibilities

    Benefits:

    Paid IICRC Training

    Vehicle Allowance

    Company Cell Phone

    Company shirts

    Medical, Dental and Vision Benefits

    401(k)

    401(k) matching

    Competitive salary

    Opportunity for advancement

    Paid time off

    Parental leave

    Training & development

    Are you motivated by a drive to serve others and achieve results? Do you thrive as an independent yet collaborative team player who takes initiative and gets things done? Are you comfortable with a fast-paced work environment where urgency is key? Do you have a keen eye for detail and ensure thoroughness in your work? If so, we welcome you to join our exceptional team!

    Join the Paul Davis Team!

    Emergency Services Manager

    The Emergency Services Manager will be working within our Emergency Services Department. The Emergency Services Manager's primary responsibility is to ensure growth and development of the Emergency Services Department's business and staff.

    $70,000 - $85,000 per year

    RESPONSIBILITES:

    Management and delegation of Emergency Services Department staff

    Recruit, train and coach Emergency Services Department staff

    Set goals for each team member that can be explained and measured; conduct annual, mid year and 90 day performance reviews with staff

    Participate in the hiring process

    Conduct monthly staff meetings

    Use tools and reporting to budget and margin results

    Drive response, urgency and safety

    Promote morale and engagement

    Recruit vendors and subcontractors; ensure subcontractor compliance

    Communicate and negotiate with insurance carriers

    Maintain and create good relationship with insurance carriers and vendors

    Auditing of customer service complaints

    Manage and exceed expectations for job profit

    Ensure production meets the set Gross Profit goals

    Collection of payment from closed jobs

    Monitor and address safety issues and practice safety practices including proper PPE

    Marketing and sales of your company services to current and potential client base, insurance carriers, and industry professionals

    Collect Accounts Receivable

    Attend industry related trainings

    All other duties as assigned

    Competency – Knowledge, Skills and Abilities:

    Knowledge of Microsoft Office applications (Outlook, Word, Excel)

    Knowledge of emergency services within the restoration industry

    Customer Service, Communication and Administrative Skills

    Coaching and leadership skills

    Effective meeting and Strategic planning skills

    Ability to learn and operate our primary operating systems: RMS, Xactimate, Luxor, Sage, Contractor Connection, ADP, SharePoint, and One Drive

    Ability to create documents and invoices

    Ability to answer and communicate with customers over the phone and face to face

    Ability to work independently

    Ability to coordinate multiple jobs within the same time frame

    Ability to oversee a staff of up to twenty employees

    Stress Management and Composure

    Maintain a level of confidentiality

    Required Education and Experience:

    High School Diploma or GED required

    5+ years experience in a Management or Leadership role within the Restoration Industry

    3+ years experience within the Emergency Services Department within the Restoration Industry

    Preferred Education and Experience:

    Associate Degree or bachelor’s Degree

    IICRC certifications

    Restoration Experience

    Physical Requirement

    Must be able to stay in a stationary position up to 50% of the time

    The person in this position needs to frequently move about client’s properties to complete estimates and oversee completion of jobs

    Constantly operates a computer

    Must be able to communicate and converse with customers and staff over the phone and face to face

    Occasionally will lift up to 50lbs

    Ability to safely operate a company vehicle

    Make an impact now: Paul Davis is proud of our 56-year heritage serving people in their time of need when facing disaster and having their worst day. We are a customer, employee and client focused company, passionately serving our community in its time of need and becoming an indispensable partner to our clients though our dedicated work! WE ARE PAUL DAVIS!

    Reasonable Accommodation for Disability:

    Any applicant or employee, who believes that a reasonable accommodation is required for purposes of federal or state disability law is required to contact Human Resources to begin the interactive exchange process.

    Disclaimer:

    Paul Davis Restoration is an equal opportunity employer. Paul Davis Restoration provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.