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Customer Service Associate

Eminence Relations Inc

Customer Service Associate

Houston, TX
Full Time
Paid
  • Responsibilities

    Benefits:

    Company parties

    Free food & snacks

    Health insurance

    Opportunity for advancement

    Signing bonus

    Training & development

    Customer Service Associate

    We are seeking a skilled and enthusiastic customer service associate to join our team. As a customer service associate, you will be responsible for helping our customers with their inquiries, concerns, and complaints. Our ideal candidate should be able to work well under pressure and have excellent communication and problem-solving skills.

    Things to consider: Must be at least 18 yrs of age Must live in Houston Must not have any criminal record less than 7 yrs ago, misdemeanor is okay

    Responsibilities:

    Resolving customer complaints and concerns in a professional and courteous manner

    Keeping records of customer interactions and transactions

    Providing customers with product and service information

    Identifying and escalating priority issues to the appropriate department

    Maintaining a positive and professional attitude towards customers at all times

    Collaborating with other departments to ensure customer satisfaction

    Requirements:

    High school diploma or equivalent required; associate or bachelor's degree preferred

    Excellent communication skills, both written and verbal

    Ability to multitask and prioritize tasks effectively

    Strong problem-solving skills and ability to think on your feet

    Ability to work independently and as part of a team