Job Description

You can earn an extra $2 to $3 per hour just by meeting your attendance quotas, it doesn't get much easier than that! Ask us how!

CALL CENTER AGENTS (INBOUND/OUTBOUND) are liaisons between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

ESSENTIAL DUTIES AND RESPONSIBILITIES: (OTHER DUTIES MAY BE ASSIGNED)

• Must be comfortable making outbound calls to upgrade, offer promotions, retain customers, or gaining customers back.
• Deliver prepared sales pitch, reading from scripts that describe products or services, in order to influence potential customers to purchase a product or service
• Reduce customer’s concerns by creating value in a product or service
• Closing sales and leading customer through the purchasing process
• Ability to solve practical problems and deal with constant changes in situations affording the customer options and solutions.
• Adhere to QA requirements and utilize a call flow
• Comply with federal and state regulations, as well as company and client policy, with regards to the handling of consumer confidential information.

CHARACTERISTICS OF AN IDEAL CANDIDATE:

• Attendance bonus - earn up to $2 or $3 more per hour by meeting attendance quotas
• Minimum three months of telemarketing, retail, or sales experience: in-person or via phone
• Professional demeanor
• Excellent communication skills (Speak with clear diction and proper grammar)
• Proficient with basic technology applications; email, internet browsers, search engines and data management systems
• Ability to work independently as well as part of a team (Promotes positive work environment)
• Basic math skills

WHAT WE OFFER:

• Attendance bonus - earn up to $2 or $3 more per hour by meeting attendance quotas
• Fun and friendly work environment
• Flexible schedules
• Benefits; medical, dental, vision, and 401k
• Excellent advancement opportunities
• AMAZING REFERRAL PROGRAM - EARN $400 FOR EVERYONE YOU REFER WHO WORKS 340 HOURS (60 DAYS)!!

Get a jump start on your application @ www.empereon-constar.com, "Careers".

Company Description

Empereon-Constar is a leading business process outsourcing company providing end-to-end customer engagement and customer management solutions. Customer relationships are at the heart of our business. Empereon-Constar zealously protects the client’s image and builds brand loyalty for the client’s customers from the beginning of the account relationship through all phases of the account life-cycle.