Job Description

• Ensure timely and order-specific fulfillment of delivery commitments through effective coordination between customers and internal departments, such as production.
• Plan and schedule orders independently, adhering to internal guidelines and collaborating with key interfaces (e.g., production management, quality assurance, controlling, and logistics).
• Monitor inventory levels independently to ensure stock availability and avoid disruptions.
• Maintain effective communication with customers, ensuring their requirements and expectations are addressed promptly.
• Update and maintain accurate master data in designated systems, such as MES and SAP.
• Organize and oversee the provision of required services, including sterilization and printing.
• Initiate necessary activity allocations, including special allocations as needed.
• Manage the procurement of production materials, including purchased parts and packaging materials.
• Support the processing of complaints and monitor blocked stock to address any issues efficiently.
• Conduct independent batch traceability in the event of complaints to identify and resolve issues.
• Participate in inventory control measures and audits to ensure compliance with regulations.
• Prepare for and participate in customer meetings as required by management.

Qualifications

• Knowledge as it was imparted in the context of at least 3 years of training (technical or commercial) and through several months of training in a comparable area of responsibility.
• Extensive experience in customer service.
• Strong knowledge of commercial order processing.
• Solid understanding of order planning and tracking processes.
• Advanced computer skills, particularly in MS Office applications.
• Proficiency in using ERP and MES systems.
• Independent, proactive, and team-oriented approach to work.
• High reliability and flexibility in handling tasks.
• Strong organizational skills with attention to detail.
• Excellent communication abilities for effective interaction with internal and external stakeholders.
• Good understanding of business processes and contexts.
• Basic knowledge of risk identification and mitigation.
• Process-oriented thinking and the ability to act within broader operational frameworks.

Additional Information

Your contact person: Gabrielle Holland (gabrielle.holland@gerresheimer.com)

All your information will be kept confidential according to EEO guidelines.