DIN TAI FUNG RESTAURANTS

Job Title: Employee Relations Analyst

Compensation: $95,000 - $115,000

The base salary or hourly wage range for this role will vary based on multiple factors, including but not limited to prior experience, relevant expertise, current business needs, and market factors. Range is not inclusive of potential bonus or benefits. Your recruiter can share more information about the salary range and other factors during the hiring process.

Location: Hybrid, Din Tai Fung - Corporate Office in Arcadia, California

About Us:

Din Tai Fung, a globally acclaimed culinary icon renowned for the art of Xiao Long Bao, is on a mission to create first-class dining experiences through its unwavering commitment to excellence in food, service and ambiance. Originally founded as a cooking oil retail business in Taiwan in 1958 by Bing-Yi Yang and his wife, Pen-Mei Lai, Din Tai Fung was reborn into a humble dumpling and noodle shop in 1972. Today, the Michelin-recognized restaurant brand continues to be family-owned and passed down through generations, with more than 170 locations in 13 countries worldwide.

Since its founding, Din Tai Fung has become synonymous with quality and consistency and known for its warm hospitality and delicacies with authentic flavors. Entering the North America market in 2000, the restaurant brand opened its first U.S. location in Arcadia, California and has 16 locations to-date, offering an upscale yet inviting cultural dining experience. With each restaurant, each interaction, and each bite, DTF aims to bring people together to inspire appreciation of culture.

Benefits and Perks:

Competitive Pay & Benefits

Employer Contribution for individuals and eligible dependents' medical insurance

Dental, Vision, and Life Insurance

Health Savings Account (HSA)

Commuter Spending Accounts

401(k) Plan with company match

Employee Assistance Program

Discounts through BenefitHub

Employee Meal Discounts

Opportunities for growth; we love promoting within!

About the Role:

The Team Member Engagement Partner is responsible for supporting the development and execution of employee relations processes and initiatives aimed at fostering an engaging work environment while mitigating risk. This role ensures the organization's employee relations practices align with its overall goals of employee engagement, retention, and organizational effectiveness. The Team Member Engagement Partner will support field operations, commissary kitchens, and the restaurant support center by managing the intake of investigations, coaching and developing leaders on resolving conflicts, as well as building an engaged culture, and analyzing data and trends to help enhance the employee experience while ensuring fair treatment across all employee groups.

Responsibilities:

Lead the investigations for team member complaints, grievances, or workplace misconduct, ensuring fair and timely resolution.

Assist with advising on team member disciplinary actions, including documentation and follow-up, in collaboration with restaurant leadership.

Assist in the administration of team member engagement relations processes and policies designed to ensure a productive, equitable, and compliant work environment. Analyze team member relations data and trends to identify patterns and recommend and implement proactive solutions to mitigate risk or improve engagement.

Provide coaching and guidance to leaders on effective conflict resolution, team member coaching, and handling sensitive team member relations matters.

Ensure compliance with legal and regulatory requirements related to team member relations and workplace conduct with experience in high compliance geography including but not limited to Seattle, California, NYC, and Canada.

Partner with People and Culture, legal, and other relevant teams to address complex team member relations issues or investigations.

Participate in conducting employee surveys, focus groups, or exit interviews to gather feedback and insights on team member satisfaction and potential areas for improvement.

Support efforts to ensure consistent application of policies, procedures, and practices across the organization.

Conduct and report on Exit Interviews

Promote and support programs that foster our values, engagement, and organizational culture.

Essential Functions:

Communication: Strong written and verbal communication skills, with the ability to effectively manage conflict and facilitate conversations.

Problem-Solving: Ability to assess and resolve complex team member relations issues in a fair and timely manner.

Judgment: Demonstrates sound judgment when dealing with team member issues, maintaining confidentiality and fairness in all matters.

Empathy and Interpersonal Skills: Ability to handle sensitive team member issues with empathy and professionalism.

Attention to Detail: Strong attention to detail, particularly in documenting cases, investigations, and resolutions.

Collaboration: Ability to work cross-functionally with other HR teams, legal, and leadership to ensure the best outcomes for the organization and its employees.

Role Competencies: Communicates effectively, Manages conflict, Ensures accountability, Action oriented, Drive results.

Job Requirements:

Bachelor's degree in Human Resources, Business Administration, or related field.

4-7 years of experience in employee relations, human resources, or a related field with a focus on conflict resolution, employee engagement, and policy administration.

Proven ability to analyze and interpret HR policies, employee concerns, and employment law.

Strong understanding of labor laws and employment regulations.

Experience in managing sensitive or high-risk employee relations situations.

Excellent interpersonal and communication skills, with the ability to build trust and work effectively with employees and managers at all levels.

Experience with HRIS systems and data analysis tools.

Ability to travel within up to 50% of the time by car and/or airplane to support the Greater Los Angeles area

Preferred Requirements:

Experience with employment law in CA, NY, WA, and Canada

Fluent in multiple languages, primarily English, Spanish, and Mandarin

NOTE: This job description in no way states or implies that these are the only duties to be performed by the employee occupying the position. Employees will be required to perform any other job-related duties assigned by their supervisor.

Din Tai Fung is an E-Verify and Equal Opportunity Employer and complies with the Fair Chance Initiative.

Din Tai Fung is an Equal Employment Opportunity Employer – M/F/D/V. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

As part of our hiring process, Din Tai Fung uses E-Verify to confirm employment eligibility for all newly hired employees. E-Verify is an internet-based system that allows employers to compare information from an employee's Form I-9 to the U.S. Department of Homeland Security and Social Security Administration records. This verification confirms an employee’s eligibility to work in the United States. Din Tai Fung complies fully with all Equal Employment Opportunity laws, ensuring no discrimination based on national origin or citizenship status. Din Tai Fung is committed to employing only individuals who are authorized to work in the United States and who comply with applicable immigration and employment law. As a condition of employment, every individual must provide satisfactory evidence of their identity and legal authority to work in the United States. If the employee cannot verify their right to work in the United States within the time permitted by laws, the Company will be required to terminate their employment immediately. To learn more about E-Verify, please visit: https://www.e-verify.gov/employees.

Applicants must be 18 years or older.

Flexible work from home options available.