Job Description

AHRC NYC is looking to hire a Case Manager ((also known internally as Employment & Community Services Coordinator - ECSC) for our Employment Business Services (EBS) program in Staten Island. The case manager works closely with our pre-employment caseload, coordinating and directing services to help participants successfully transition into employment. The role focuses on providing excellent customer service and conducting work readiness lessons while collaborating with the job development team to secure job placements for participants.

Schedule: Monday - Friday 8:30am - 4:30pm with occasional evenings and weekends required for recruitment events.

Salary: $38,000-$42000 per year plus a low-to-no cost, comprehensive health benefit package. See Benefit information below.

Essential Responsibilities

• Develop and maintain strong relationships with job seekers, employers, funding sources, schools, training sites, and community partners to ensure effective coordination and support.
• Provide top-quality customer service to job seekers before, during, and after job placement, ensuring long-term success in employment.
• Conduct work readiness lessons, Job Clubs, and pre-employment groups to address employment-related issues and prepare participants for the workforce.
• Guide participants through the enrollment process and provide counseling in both individual and group settings.
• Collaborate with Account Executives and other EBS staff to ensure job seekers are well-prepared for employment opportunities.
• Build and nurture relationships with community partners to support recruitment efforts and coordinate outreach events to enroll new participants.
• Ensure program compliance with New York State and Federal regulations, as well as the Workforce Investment Act, including conducting parent meetings as needed.
• Engage in Person-Centered practices, including Discovery and Customized Employment processes.
• Participate in interdisciplinary team activities, including case conferences and staff meetings, to ensure coordinated support for job seekers.
• Perform other duties as assigned to support the success of the program.

Qualifications

• Associate's degree required. Bachelor's degree preferred.
• 2 years of working with the developmentally disabled population preferred.
• Prior work exposure in teaching or training individuals preferred.
• Ability to communicate effectively, both verbally and in written form.
• Ability to establish and maintain effective working relationships with participants' families, employers, funding sources, Care Coordinators, and other stable holders.
• NYS Driver's License preferred.

Additional Information

** Benefits:**

• Free Medical Insurance Paid by Company at NO COST TO YOU! (family and single plans)
• 403(b)
• 403(b) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health savings account
• Life insurance
• Paid time off (sick, personal and vacation)
• Parental leave
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

AHRC New York City provides equal employment opportunity to all applicants, with employment based upon personal capabilities and qualifications without discrimination because of race, color, national origin, religion, sex (with or without sexual conduct), age, disability, pregnancy, alienage or citizenship status, marital status, creed, genetic disposition or carrier status, sexual orientation or any other protected characteristic as established by law.