End User Technical Support Analyst

Akiva Technologies LLC

End User Technical Support Analyst

Baton Rouge, LA
Full Time
Paid
  • Responsibilities

    Benefits:

    401(k)

    401(k) matching

    Bonus based on performance

    Competitive salary

    Dental insurance

    Health insurance

    Paid time off

    Profit sharing

    Signing bonus

    Training & development

    Tuition assistance

    Vision insurance

    Wellness resources

    Akiva Technologies is an innovative professional services firm providing program management, enterprise IT, cybersecurity, systems engineering, and supply chain management services to commercial and government customers. We offer industry-leading compensation and benefits and our commitment to combine talented professionals with opportunities to make a difference. We are currently seeking a End User Technical Support Analyst to join our team. Learn more about us at https://www.akiva.com.

    Position Title: End User Technical Support Analyst

    Location: Baton Rouge, Louisiana

    Security Clearance Required: None.

    Position Description:

    Provide onsite technical support including desktop imaging and deployment of end user devices with Windows 10/11 or Apple MacOS and iOS operating systems.

    Provide end user device support including hardware and software troubleshooting, installation, and replacement of products and components.

    Provide remote software and device support and problem resolution which includes troubleshooting, installation and configuration.

    Device support includes Mac and Windows desktops and laptops, network and desktop printers, VoIP phones, Wireless Access Points, Local Area Network hardware.

    Assist with Microsoft M365 Sharepoint and OneDrive content management

    Assist with Microsoft M365 Office applications support

    Required Skills:

    Experience installing new computer hardware, software and peripherals

    Experience deploying, configuring and managing Windows 10/11, MacOS, iOS and Android devices

    Desired Skills:

    4+ years in onsite end user hardware and software technical support

    Basic experience installing and troubleshooting local area network and wireless network hardware components and cabling

    Experience supporting and managing VoIP phones

    Experience administering or supporting Microsoft Sharepoint, OneDrive and Office products

    Akiva Technologies is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, national origin, age, physical disability, marital status, military and veteran status, and any other characteristic protected by applicable law. We believe that diversity among our teammates is critical to our success as a company, and we seek to recruit, develop and retain the most talented people within a qualified candidate pool. Akiva Technologies is a certified Service-Disabled Veteran-Owned Small Business (SDVOSB).