Job Description
The Enterprise Customer Success Manager will own a book of business of Wix enterprise accounts, be a trusted partner and consultant, and provide guidance on launching and optimizing their Wix deployment following web development best practices.
Partner with Product teams to create tailored customer onboarding workshops and trainings based on predetermined business requirements
Respond to customer inquiries about product questions and provide solutions to complex use cases and workflows
Conduct customer business reviews to assess progress against desired business outcomes, determine opportunities for deeper feature engagement and measure and communicate the impact of Wix on the customer’s business
Foster customer health through periodic website reviews that facilitate new feature adoption and drive continuous business value throughout the customer’s lifecycle
Identify growth opportunities and facilitate the renewal process with enterprise customers
Collaborate with the marketing team to identify customer references and case studies
Act as the voice of the customer with the Wix product team, helping shape the evolution of the product
At this time we are seeking NY-based candidates or candidates who can commute to our office in New York City. Our employees work in a flexible hybrid model and are expected to be in the office 2 times per week.
Qualifications
A dynamic self-starter with 5+ years experience in customer success management within a SaaS company
3+ years experience working with enterprise customers and having conversations about growth, upselling & renewals
Experience presenting complex ideas in an accessible and engaging way to executive-level customers
Great organizational, project and time management skills
Additional Information
We are Wix’s Enterprise team. We’re a new team focused on becoming the go-to solution for large companies looking to maximize their potential online. Through a combination of forward-thinking design language and a smart, savvy tone of voice, we’re pushing the boundaries of what it means to market SaaS products. The groundwork has been laid, and we’re ready to take off. Come join us.
The approximate base compensation $95,000 - $110,000. In addition to the base pay this role includes variable compensation earned and company RSUs as part of the compensation package. The final package may vary and will be determined by various factors including location the role is expected to be performed, shift, candidate profile and ideal qualifications.
In addition to a competitive compensation package and opportunities for professional growth, Wix offers comprehensive benefits to support the well-being and financial security of our employees.
** You can read more about our comprehensive benefits package here**