Job Description

The Enterprise Solutions Technician is an integral part of ITW’s Corporate IT team. They are responsible for administrating, supporting, and optimizing the N-Central remote monitoring and management (RMM) platform that is used across the entire ITW enterprise. This role emphasizes technical expertise, operational management, and collaboration with cross-functional IT teams to ensure secure and efficient IT asset management across ITW’s diverse divisions. This position is ideal for a proactive technician skilled in patch management, troubleshooting, and continuous improvement in a high-stakes environment.

Key Responsibilities

• Platform Administration: Administer, configure, and optimize the N-Central platform to support ITW’s enterprise IT monitoring and management needs.
• Operations Management: Oversee day-to-day operations within N-Central, ensuring uninterrupted functionality and effective response to system alerts and issues.
• Troubleshooting & Escalation: Provide Level 2/3 technical support and resolve escalated incidents, collaborating with other IT teams as needed.
• User Engagement & Training: Develop and deliver training sessions for end-users on N-Central functionality and best practices, driving platform adoption.
• Technical Advisor: Act as a technical resource, guiding N-Central enhancements and system improvements to meet evolving business needs.
• Patch Management & Platform Optimization: Ensure rigorous adherence to patch management best practices, proactively address vulnerabilities, and optimize platform performance.
• System Audits: Conduct regular audits of N-Central configurations for compliance, maintaining operational integrity and security alignment.
• Documentation & Knowledge Base Management: Maintain up-to-date documentation on system configurations, processes, and troubleshooting steps in the knowledge repository.
• Security & Compliance Coordination: Partner with Cybersecurity teams to align N-Central configurations with ITW’s security policies and compliance standards.
• Automation & Scripting: Leverage PowerShell scripting to automate repetitive tasks and streamline operations within the N-Central platform.

Qualifications

• Bachelor’s degree in information technology, computer science, or a related field; or equivalent professional experience.
• Experience: 3+ years in IT support or system administration, with specific experience in remote monitoring and management platforms (N-Central preferred).
• Technical Skills: * Proficiency in patch management, incident response, and system auditing. * Advanced PowerShell scripting experience for automation within N-Central or similar RMM tools. * Familiarity with IT security standards and compliance frameworks.
• Soft Skills: * Strong analytical and problem-solving abilities. * Effective communication skills.

Additional Information

Illinois Tool Works Inc. (“ITW” or “the Company”) is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.

If you are a qualified individual with a disability and are unable or limited in your ability to use or access the online application system process due to your disability, please email corp_accessibility@itw.com to request assistance. No other requests will be acknowledged.

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.