Job Description

Job Description
Sphirea Plus is seeking a motivated and detail-oriented Entry Level Customer Service Assistant to join our customer support team. This role is ideal for individuals who enjoy helping others, have strong communication skills, and are eager to build a career in customer service. You will act as a point of contact for customers, ensuring their questions are addressed efficiently and professionally.

Responsibilities

• Provide prompt and courteous responses to customer inquiries via phone, email, or in-person

• Resolve customer issues with accuracy and professionalism

• Maintain customer records and document interactions in our internal systems

• Collaborate with other departments to ensure customer satisfaction

• Follow up with customers to confirm resolution and satisfaction

• Support senior customer service staff as needed

• Participate in ongoing training sessions to improve service delivery

Qualifications

Qualifications

• High school diploma or equivalent required; associate’s or bachelor’s degree preferred

• Strong written and verbal communication skills

• Basic computer proficiency and ability to learn new systems

• Friendly, patient, and professional demeanor

• Willingness to learn and adapt to new challenges

• No prior customer service experience required—training will be provided

Additional Information

Benefits

• Competitive salary ($49,000 – $59,000 per year)

• Opportunities for growth and career advancement

• Ongoing training and professional development

• Supportive team environment

• Paid time off and holidays

• Health, dental, and vision insurance options