Job Description

Job Description:
Hype Tier is seeking a motivated and enthusiastic Entry Level Customer Service Assistant to join our team. In this role, you will be responsible for providing high-quality customer support and ensuring a positive experience for our clients. You will play an integral role in assisting our customers with inquiries, resolving issues, and ensuring smooth communication between the company and its clients.

Responsibilities:

• Assist customers with inquiries and provide timely and accurate information

• Handle customer complaints and work to resolve issues in a professional and effective manner

• Maintain a high level of product knowledge to assist customers

• Process orders, returns, and exchanges accurately

• Ensure that all customer interactions are handled in a courteous and efficient manner

• Collaborate with other team members to improve customer service processes

• Maintain and update customer records in the system

• Follow up with customers to ensure satisfaction and encourage repeat business

Qualifications

Skills & Qualifications:

• Strong communication skills and ability to work well with customers

• Excellent problem-solving and conflict resolution skills

• Ability to multitask and prioritize in a fast-paced environment

• Strong attention to detail and organizational skills

• A positive attitude and willingness to learn

• Previous customer service experience is a plus, but not required

• High school diploma or equivalent required

Additional Information

Benefits:

• Competitive salary

• Opportunities for career growth and advancement

• Health and wellness benefits

• Paid time off and holidays

• A supportive and collaborative work environment