Job Description

Company : Reboot Staffing
Location : Philadelphia, PA
Salary : $35,000–$45,000 annually (commensurate with experience)
Benefits : Comprehensive benefits package including health insurance, retirement plans, paid time off, and professional development opportunities.

About the Role

Reboot Staff is looking for a motivated and personable Entry-Level Customer Service Assistant to provide outstanding support to our clients and internal teams. This role is an excellent opportunity to begin a career in customer service within a dynamic and fast-paced environment.

Key Responsibilities

• Client Interaction : Serve as the first point of contact for client inquiries via phone, email, and in-person interactions, ensuring a professional and welcoming experience.
• Problem Resolution : Address and resolve client concerns promptly, escalating issues to the appropriate department when necessary.
• Data Management : Maintain accurate records of client interactions and updates in the company’s database.
• Support Services : Assist senior team members in coordinating client requests and service updates.
• Feedback Collection : Gather and document client feedback to improve service delivery.

Qualifications

Qualifications

• High school diploma or equivalent; some college coursework is a plus.
• Strong communication and interpersonal skills.
• Proficiency in basic office software (e.g., Microsoft Office Suite).
• Ability to multitask and maintain attention to detail in a busy environment.
• A customer-focused mindset with a proactive approach to problem-solving.

Additional Information

Benefits:

• Comprehensive health benefits package
• Paid vacation and holidays
• Opportunities for career growth and advancement
• Employee assistance program (EAP)
• Positive and supportive team environment