Job Description

Job Description

As an Entry Level Customer Service Assistant , you will be the first point of contact for our clients, assisting them with inquiries, resolving issues, and providing excellent service. You’ll gain valuable experience while helping us maintain our commitment to customer satisfaction.

Responsibilities

• Respond to customer inquiries via phone, email, or in-person.
• Provide accurate information about products and services.
• Resolve customer complaints efficiently and professionally.
• Maintain customer records and update information in the database.
• Collaborate with internal teams to improve customer support processes.
• Assist with administrative tasks as needed.

Qualifications

Skills and Qualifications

• Excellent communication and interpersonal skills.
• Problem-solving mindset and attention to detail.
• Ability to manage time effectively in a fast-paced environment.
• Proficiency in basic computer applications (e.g., MS Office).
• High school diploma or equivalent required; some college coursework preferred.

Additional Information

Benefits

• Competitive salary with performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• Paid time off, including holidays and sick days.
• 401(k) retirement plan with company match.
• Opportunities for professional development and career advancement.