Job Description

Job Description:
We are looking for an enthusiastic and detail-oriented Entry Level Customer Service Assistant to join our team. This position is ideal for someone who enjoys helping others and is passionate about delivering excellent customer service. You will be responsible for supporting our customer service team by addressing client inquiries, resolving issues, and ensuring customers have a positive experience with our services.

Responsibilities:

• Respond to customer inquiries via phone, email, and other communication channels

• Provide accurate information regarding products, services, and company policies

• Resolve customer complaints and issues in a professional and timely manner

• Maintain detailed records of customer interactions and transactions

• Assist in processing orders, returns, and other customer service tasks

• Collaborate with other departments to ensure customer needs are met

• Continuously improve knowledge of company products and services

• Contribute to team efforts by completing administrative and customer service tasks as needed

Qualifications

Skills & Qualifications:

• Strong communication skills, both verbal and written

• Excellent problem-solving and conflict resolution abilities

• Ability to handle multiple tasks in a fast-paced environment

• High attention to detail and organizational skills

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)

• Positive attitude and eagerness to learn

• Previous customer service experience is a plus, but not required

• High school diploma or equivalent; further education or certifications in customer service are a plus

Additional Information

Benefits:

• Competitive salary

• Opportunities for career growth and advancement

• Health and wellness benefits

• Paid time off and holidays

• A supportive and collaborative work environment