Job Description

The Entry Level Customer Service Rep will assist in delivering excellent customer service by handling inquiries, providing information, and supporting the customer service team. This is an ideal opportunity for individuals looking to start a career in customer service and gain valuable experience in a dynamic environment.

Key Responsibilities

• Answer incoming calls and respond to customer inquiries and issues promptly.
• Provide accurate information regarding products, services, and company policies.
• Document and track customer interactions and feedback in our customer relationship management system.
• Resolve customer complaints with professionalism and empathy in a timely manner.
• Assist customers with order placements, modifications, and cancellations.
• Conduct follow-up calls to ensure customer satisfaction and resolve ongoing issues.

Qualifications

• High school diploma or equivalent
• Strong communication skills and a friendly, professional demeanor.
• Ability to multi-task and work effectively in a fast-paced environment.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) is preferred.
• Excellent problem-solving skills and attention to detail.

Additional Information

Benefits:

• Competitive salary ranging from $18.50 - $27.00 hourly
• Health, dental, and vision insurance.
• Paid time off and holiday benefits.
• Opportunities for career advancement and professional development.
• Supportive and inclusive team environment.