Job Description

The Customer Support Specialist (CSS) works under the general supervision of the Operations Manager. The CSS is knowledgeable on all partner programs (includes WIOA, Department of Employment and Workforce, Vocational Rehabilitation, Department of Social Services, Adult Education, and others) and is ready and able to provide immediate assistance to job seekers coming into the comprehensive center. The CSS is cross trained in all unit functions, supports all events and activities scheduled in the One-Stop, and performs other duties as assigned and related to providing ‘Best In Class’ customer service. Welcomes all visitors by greeting them directly, with a smile and handshake (when appropriate) and without delay. Pleasantly answers phone and politely connects callers to partner or service needed. The CSS is expected to assess and triage new customers to the center; will be trained by all partner representatives on the scope of that agency so the CSS can properly make referrals to the most appropriate service provider. The CSS will assist new/returning customers on the operations of the iPad VOS Greeter Check In system, as needed.

Qualifications

Qualifications:

High School Diploma or GED acceptable, associate’s degree preferred from an accredited university or college.

Required Knowledge, Skills, and Abilities:

• Directly related work experience and/or supervisory experience
• Excellent organizational, planning and analytical skills
• Excellent verbal and written communication skills
• Ability to work independently; must be a self-starter
• Stellar customer service skills
• Familiarity with the communities being served, with knowledge and understanding of local needs and resources
• Ability to work with culturally diverse populations
• Computer and software literate
• While most of the job entails working behind a desk in a sitting position, there could be frequent times the CSS would need to stand up and assist customers.

Additional Information

Rate of pay for this position is $18.00/hour

Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.

When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.

At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.