We are seeking a skilled Epic Community Connect Analyst with a strong background in EpicCare Ambulatory build, implementation, and support. The ideal candidate will have a blend of technical Epic skills and clinical workflow understanding, with a proactive approach and strong customer service mindset.

Key Responsibilities:

Build, configure, and maintain EpicCare Ambulatory within the Epic Community Connect environment.

Collaborate with clinical and IT teams to support the implementation and optimization of Epic applications.

Develop and support reports, dashboards, and SlicerDicer tools to meet clinical and operational needs.

Assess and manage user security roles and permissions based on clinical workflows.

Utilize ServiceNow for issue tracking, incident management, and change control.

Provide end-user support, training, and troubleshooting as needed.

Independently manage tasks and take initiative in identifying and solving system-related issues.

Must-Have Skills:

2+ years of Epic Community Connect – EpicCare Ambulatory build experience

2+ years of Epic implementation and support experience

Knowledge of Reporting Workbench, SlicerDicer, Dashboards

Understanding of security assessment and end-user role design

Experience with ServiceNow

Strong customer service skills and ability to work independently

Required Certifications:

EpicCare Ambulatory

Analysis of Clinical Tools and Reporting Badge

Healthy Planet & Registries

Regulatory Reporting (MIPS) Badges

Preferred Qualifications:

Clinical background such as Medical Assistant (MA), Registered Nurse (RN), or Licensed Practical Nurse (LPN)

Experience working directly in clinical environments and understanding of day-to-day workflows

Strong communication and cross-functional collaboration skills

Flexible work from home options available.