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Call Center Representative

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Essig Plumbing, Heating and Cooling

Call Center Representative

Reading, PA
Full Time
Paid
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  • Responsibilities

    Job Description

     Health, Dental, and Vision Insurance Paid Time Off & Sick Days 401K Retirement Plan

    Essig Plumbing & Heating, LLC is in search of experienced Call Center Representatives to add to our team. 

    Essig Plumbing & Heating LLC  is one of the fastest growing and top rated HVAC service companies in Berks county. Due to rapid growth, we are looking to hire immediately and have great advancement opportunities available. If you are hardworking, honest and take pride in providing excellent customer service we are looking for you! 

    Why Work for Essig: 

    • Paid Time Off and Sick Days! 
    • Health, Dental, and Vision Insurance
    • Managers work with your schedule – We are a Family Sensitive workplace and believe in balance
    • Opportunity for Advancement!  We are a fast growing company that believes in growing our employees and hiring from within first

    The role of the Call Center Representative is to book service appointments and do whatever is necessary to promote customer satisfaction.

    QUALIFICATIONS

     

    • Develop a proven track record in customer service.
    • IT competent; good typist and proficient with phone systems.
    • Experience with CRM software
    • Ability to build trust and demonstrate empathy.
    • Detailed oriented with strong organizational and communication skills.
    • Team oriented: teachable; earned respect.
    • Believes in, promotes, and lives out the company’s visions and values.

    JOB DUTIES

     

    • Convert incoming customer calls into booked service appointments.
    • Deliver call scripts with an authentic cadence; be clear, compelling and personable.
    • Respond to customer requests, resolving issues and promoting the brand.
    • Be professional and establish customer rapport, encouraging repeat business.
    • Participate in training to boost booked calls and practice outbound calling.
    • Adhere to the company’s plan for resolving customer complaints quickly and favorably.
    • Maintain and update customer database with complete and accurate information.
    • Plant the seed for the Essig Service Partner Plan.
    • Responsible to meet the needs of the 3-Day Call Board.

     

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    Company Description

    We are one of the fastest growing HVAC and Plumbing companies in Berks County. Due to rapid growth, we are looking to hire immediately and have great advancement opportunities available.