At Waxing the City, our licensed service providers are not only waxing experts, they’re waxing authorities. This led us to create our very own title of Cerologist™ technicians, combining “cera” (Latin for wax) with “ologist” (to highlight their level of education and expertise). After a week-long, hands-on training course at our Waxing University®, our service providers become certified Cerologists.

LOVE WHAT YOU DO

We are seeking beauty professionals who pride themselves on building strong client relationships through excellent service and expert skills. If you’re looking to learn and grow in your career and have a passion for the industry, we want to hear from you.

SUMMARY:

Do you love waxing? Does educating clients about the benefits of waxing and sharing the latest product trends energize you? Are you looking to sharpen your waxing skills or learn a new technique? If so, Waxing the City may be a good fit for you! At Waxing the City our clients are the focus and our technicians are the ultimate professionals at their craft.

Responsible for implementation of customer service standards for all internal and external clients. Goal is to exceed client expectations from initial inquiry to on-going client relationship management.

Responsible for maintaining a clean and professional environment.

Accountable for efficient, effective and high-quality service provision following all defined waxing service standards.

Support and protect our culture.

Other duties as assigned in the spirit of teamwork.

Follows safety standards in all aspects of performance of the above functions.

Role Scope and Complexity

The technician reports directly to the studio manager/studio lead and indirectly to all members of ownership and is accountable for adhering to all service provisions and sanitation standards. They are accountable for meeting established service protocols and customer service standards focusing on both internal & external customers. Also accountable for informing and educating clients on our service offerings, retail products and membership program, building and retaining clients through social platforms, community engagement & other marketing efforts put forth by management.

Compensation and Benefits:

Competitive hourly wage + service and product commissions

Paid training

Continuing Education

Health Insurance

Retail Bonus

Great incentive plan

Employee discounts

Sanctuary for downtime and breaks

Great work/ life balance

MINIMUM QUALIFICATIONS:

Required: Current State Licensure (Esthetician, Cosmetologist, Waxer)

A passion for waxing and the beauty industry

Time Management Skills

Strong communication skills – both written and verbal

Flexible and adaptable individual who embraces being a part of a team.

Exceptional Customer Service

Self-Motivated

Responsibilities:

Full body and full face waxing

Lash and brow tinting

May include specialty treatments

OUR CORE VALUES:

Emphasis on People

Outstanding Client Service

Compassion & Caring

Community Partnerships