Job Description

Our mission at Etsy is to ‘keep commerce human’ and we work to bring that to life across both our marketplace and our workplace. Our team enables millions of buyers to connect with creative entrepreneurs around the world. We are seeking an exceptional ERG Program Manager to be accountable for our existing Employee Resource Group program at Etsy, and to build a thriving ERG program at our music marketplace subsidiary, Reverb, based in Chicago. ERG programs are a key component of our DEI programming, and we believe expanding the support we provide ERG leaders will continue to improve their careers and provide even greater impact for ERG communities.

Our DEI program mission is to make Etsy a place where employees from all ages, backgrounds, and abilities can come, stay, and thrive. We’ve experienced major shifts in our ways of working in 2020 as we’ve settled into a new normal and continue to work from home. We are excited to expand our ERG program to be even more inclusive and effective as a positive contributor to the Etsy employee experience, wherever people may be working from!

Our DEI team contributes to Etsy’s Impact work, which is a core component of Etsy’s mission and strategy. At Etsy, Impact focuses on three main pillars - economic empowerment, social impact and ecological impact, and DEI work and our ERG program sits within the “social impact” pillar. We love that this work is embedded across teams, and so it requires alignment and coordination to ensure maximum impact! You can learn more about our strategy and public commitments here.

You will be part of the global Diversity, Equity, and Inclusion team at Etsy, and will partner closely with the Sr. Manager, DEI Programs, and Head of DEI. You will also work closely with other leaders across multiple functions, including HR, Talent, Workplace, Corporate Engineering, Advocacy, and Sustainability at Etsy.

This role will be located in the Brooklyn Office (Open to other locations but willingness to travel to NYC & Chicago are a must).

About the role

• Create, own, evolve and maintain the operating rhythms to support the ERG program's strategic goals to function seamlessly.
• Responsible for the application, election, and training of ERG leads, tracking and delivery of key projects that contribute to the programs’ success.
• Developing cross-functional processes/trackers/tools for events, communications, and key moments, and communicating regularly with partner teams.
• Enabling and ensuring great collaboration between ERGs across the company, and amplifying their effectiveness to lead to better outcomes.
• Set standards for collaboration and optimizing information flows for the program (what is our goal, why is it important, and when, where, how we meet, communicate, and decide).
• Zoom in and zoom out, to see how all the moving parts should tie together, and systemize them into a functioning program aligned to a single set of goals.
• Make clear process documents and regularly iterate on processes to ensure you are a “one-stop-shop” for streamlining the connections between ERG leads and business teams, particularly for events, communications, and key moments.
• Meet regularly with ERG leads and ERG members to communicate key priorities, align on progress, and build relationships.
• Be an empathetic listener to concerns raised within communities, protect safe spaces, and provide key insights to the business.
• Drive transparent and effective communication to business partners regarding program progress, flags and decisions.
• May include physical labor (lifting boxes, setting up decorations) when we return to having in-office events.

Qualifications

• Experience in setting and executing progressive people and workplace strategies, and building inclusive spaces enabling employees to do their best work.
• 7+ years proven experience in program management. Work independently to define and contain complex problems, prioritize effectively, and deliver quickly.
• Experience creating and driving program processes which enable smooth execution, continuous improvement, and minimal waste
• Outstanding stakeholder management, verbal and written communication skills with the ability to interact with technical and non-technical global, cross-functional groups.
• Exceptional emotional intelligence, judgment, and ability to cope with emotional content, difficult conversations, and issues of identity, trauma, and belonging.
• High attention to detail and ability to distill complex ideas into clear guidance and communications.
• Ability to maintain order, focus and calm in times of ambiguity, emotion, stress, or changing priorities.
• Able to influence outcomes and people without reporting lines.
• Have a roll-up-your-sleeves and get the work done attitude.
• See the glass half full.

Preferred

• Experience in DEI, strategy, HR, ERG program management
• Experience managing people policy, and/or DEI strategy

Additional Information At Etsy, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We welcome people from all backgrounds, ethnicities, cultures, and experiences. Etsy is an equal opportunity employer. We do not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, or any other legally protected status. We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. While Etsy supports visa sponsorship, sponsorship opportunities may be limited to certain roles and skillsets.