Job Description

ABOUT THE TEAM

The Research team helps inspire product and business decisions, using data to improve the experiences of current and prospective Etsy customers. We advocate a user-centered approach to design in partnership with designers, product, and marketing teams across Etsy. Our research obsesses over understanding who we’re designing for, and how Etsy fits into their lives. 

As our team grows, we’re looking for a Research Coordinator to join our small but mighty Research Operations team to further support our culture of continuous learning. In this role, you’ll own logistics for both our UX and Market research teams, recruiting and managing a healthy pipeline of participants for a variety of research studies. Put simply, you keep the train rolling and we can’t imagine how we’d do it without you.

ABOUT THE ROLE

As a Research Coordinator, you’ll support the team throughout the research lifecycle from end-to-end recruiting, screening, and scheduling efforts to streamlining research operations and team communications. You’ll manage relationships with existing external partners and vendors, and stay up to date on new industry tools and trends to vet and onboard new vendors when needed.

YOUR DAY-TO-DAY MIGHT INCLUDE:

• Coordinating the recruiting and screening of participants for research studies

• Managing the A-Z of logistics to keep research projects on track, such as:

  • Understanding recruit needs, and drafting and programming bespoke screeners

  • Owning schedule and communications with researchers and partner teams

  • Coordinating day-of logistics for testing days 

  • Tracking and managing research operational items (e.g. NDAs, gift cards, facilities requests)

• Managing external partners and vendors

  • Liaising with recruitment vendors to recruit prospective buyers and sellers

  • Identifying and vetting outside research partners and tools for the team 

  • Owning the internal procurement and approval process

• Collaborating on research synthesis and documentation

  • Partnering with researchers on note-taking, tagging and timestamping (for reporting and video pulls) to share research findings

  • Analyzing and summarizing notes, and pulling video clips for presentations

Many Etsy roles are open to remote candidates, and you'll be able to identify which ones within the location header of each job description. For candidates who will work remotely from Colorado, visit this link for information related to Colorado's Equal Pay for Equal Work Act.

Qualifications

ABOUT YOU

• You’re interested in getting into the field of applied product research and learning the ropes by beginning with project and field management

• Your natural curiosity, empathy, and eagerness to learn drive everything you do

• Some might say you’re hyper-organized, detail-obsessed, and take pride in efficiency. We’d love to learn from you about how to better our workflows and tools.

• Familiarity with screener design and survey writing 

• Experience with or interest in learning: 

  • Spreadsheet / Database software, such as Excel / Google Sheets (vlookups, pivot tables), SQL, etc

  • Survey software, such as Qualtrics, TypeForm, or SurveyMonkey

  • A trust in and commitment to Etsy’s vision, mission and values

• Bonus: Experience running ongoing recruitment and research tools; experience with statistics tooling (such as R, SPSS, etc)

Additional Information

WHAT'S NEXT

If you're interested in joining the team at Etsy, please send a cover letter and resume telling us why you'd be right for the position. As you’ve hopefully seen already, Etsy is a place that values individuality and variety. We don’t want you to be like everyone else — we want you to be like you! So write to us and tell us what you’re all about.

OUR PROMISE

At Etsy, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We encourage people from all backgrounds, ages, abilities, and experiences to apply. Etsy is an equal opportunity employer. We do not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status. We will ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application and interview process, to perform essential job functions, and to receive other benefits and privileges of employment. While Etsy supports visa sponsorship, sponsorship opportunities may be limited to certain roles and skillsets.