Job Description

Etsy is looking for a Legal Response & Enforcement Agent to join our Marketplace Integrity team. Marketplace Integrity is a multidisciplinary team within Trust and Safety made up of agents who communicate and uphold Etsy’s listing quality policies.

Pioneers in the development of online content moderation and policy enforcement, the Marketplace Integrity team continuously adapts to meet Etsy’s and our community’s needs. As a Legal Response & Enforcement Agent, you’ll focus on handling complaints related to intellectual property, as well as other niche legal and policy related matters.

This full-time role reports to the Legal Response & Enforcement Manager and is based in Brooklyn, NY; Hudson, NY; or remote.

• We protect Etsy by addressing a variety of intellectual property issues, removing allegedly violating listings, and following up with the affected Etsy sellers

• We respond to various third-party requests for information

• We work to ensure that the Etsy marketplace is in compliance with global regulations

• We maintain in-depth knowledge of Etsy’s ever-evolving policies and products

• We work directly with members of the Legal team, acting as trusted specialists on important and often highly confidential legal matters relating to all parts of Etsy’s business and policies

• We work to develop efficient tools and workflows, collaborating with partner teams to improve systems and processes

• We uphold exemplary service levels in responding to proper notices of infringement with expeditious resolutions

Qualifications

• You’re a level-headed rule-follower with the ability to apply policy objectively

• You have good judgment, logical critical thinking skills, keen attention to detail, and can operate confidently in ambiguous and unfamiliar situations

• You have a positive, roll-up-your-sleeves-and-help attitude, and work well both independently and within a team structure

• You have a high level of web savvy with proven internet research skills

• You approach obstacles with curiosity and use creative problem solving methods to find quick and effective solutions

• You have excellent written and verbal communication skills

• You are comfortable providing and receiving feedback as a regular practice

• You handle sensitive topics with composure and maturity

• You have a BA/BS degree (strongly preferred)

• DMCA and intellectual property, online content moderation, fraud investigation, or paralegal experience is a plus

Additional Information At Etsy, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We welcome people from all backgrounds, ethnicities, cultures, and experiences. Etsy is an equal opportunity employer. We do not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, or any other legally protected status. We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. While Etsy supports visa sponsorship, sponsorship opportunities may be limited to certain roles and skillsets.