Job Description

  EVARA HEALTH STRIVES TO NOT ONLY BE THE HEALTHCARE PROVIDER OF CHOICE, BUT ALSO THE EMPLOYER OF CHOICE, ONE THAT OFFERS YOU THE OPPORTUNITY TO EXCEL IN YOUR CAREER AND BE A DIFFERENCE MAKER IN THE LIVES OF THE PATIENTS WE SERVE.   FROM COMPETITIVE SALARIES AND PAID TIME OFF, TO RETIREMENT PLANS AND INSURANCE, WE MAKE EVERY EFFORT TO TAKE CARE OF OUR EMPLOYEES WHO CONTRIBUTE TO THE SUCCESS OR OUR COMPANY.  SOME OF THE MANY BENEFITS OFFERED INCLUDE:

• MEDICAL, DENTAL & VISION INSURANCE
• SHORT & LONG TERM DISABILITY
• LIFE INSURANCE
• EMPLOYEE ASSISTANCE PROGRAM
• PAID TIME OFF/HOLIDAY PAY
• HSA/FSA
• WELLNESS PROGRAM
• TUITION ASSISTANCE
• CAREER DEVELOPMENT/GROWTH OPPORTUNITIES
• 403-B WITH COMPANY CONTRIBUTION

POSITION LOCATION: Highpoint

REPORTS TO: Call Center Supervisor

JOB SUMMARY: Professionally and efficiently handle all inbound and outbound phone calls; provide information, assistance, or transfer calls to appropriate person or department; accurately records call related information into an electronic health record

TO MAKE YOURSELF A TOP CANDIDATE PLEASE COMPLETE THIS 5 MINUTE BEHAVIORAL ASSESSMENT

https://assessment.predictiveindex.com/bo/1NZ/CallCenter-RepRecruiting

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DUTIES MAY INCLUDE BUT ARE NOT LIMITED TO:  

• Demonstrates the consistent application of quality customer service skills
• Demonstrates ability to effectively and efficiently respond to general information requests and/or inquiries; refers call(s) to appropriate person or department
• Is available to answers all inbound phones per established protocol
• Ability to determine nature of call, gathering and documenting all required data into the electronic health record
• Demonstrate knowledge of and compliance with regulatory agencies and established organizational policies, procedures and accreditation agency guidelines
• Schedules patient appointments; pre-registers patients; obtain patient demographic information, verify insurance and document in electronic health record; cancel/reschedule appointments as required
• Ability to work multiple shifts and/or at various locations as required
• Work collaboratively with new and existing co-workers, building bridges and creating rapport with team members across the organization
• Utilize managed care member panel lists, gap reports, emergency room and hospital discharge notifications to schedule appointments for new and established patients; pre-register patients; obtain patient demographic information and document in electronic health record; cancel/reschedule appointments as required
• Document, in EHR or on spreadsheets, all attempts to contact patient as well as successful contacts per established process
• Prepare and present reports monthly, or as requested

EDUCATION AND EXPERIENCE: 

• High School Diploma or equivalent
• One or more years of experience in call center or front office healthcare setting

EVARA HEALTH IS COMMITTED TO THE PRINCIPLE OF EQUAL EMPLOYMENT OPPORTUNITY FOR ALL EMPLOYEES, AND TO PROVIDING EMPLOYEES WITH A WORK ENVIRONMENT FREE OF DISCRIMINATION AND HARASSMENT.  ALL QUALIFIED APPLICANTS WILL RECEIVE CONSIDERATION FOR EMPLOYMENT WITHOUT REGARD TO RACE, COLOR, RELIGION, SEX, SEXUAL ORIENTATION, GENDER IDENTITY, GENETIC INFORMATION, NATIONAL ORIGIN, DISABILITY OR PROTECTED VETERAN STATUS OR ANY STATUS PROTECTED BY THE LAW. #ZR