JOB PURPOSE:

The overall goal of the Service Desk Lead is to learn and work closely with the Service Desk Director to run an efficient and successful department, promoting exceptional service to members and providing positive experiences for them while they are in the club.

Directs and coordinates all assigned activities pertaining to the Service Desk Department.

Ensures member guidelines are being followed throughout the Club at and away from the desk.

JOB REQUIREMENTS:

Education:

High School Diploma

Experience:

Minimum of three-year experience providing outstanding customer service preferably in a commercial club environment

Previous experience in the area of fitness preferred.

Skills:

Must have the ability to communicate Ridge guidelines to members in a positive manner

Must possess good communication and written skills. Must be able to verbally communicate instructions in a positive manner with Service Desk employees

Must have the people skills necessary to work effectively with members and staff and have a dynamic personality.

Must be passionate about providing outstanding service to our members and guests.

Must be focused on ensuring that facility staff and members are conducting themselfs in proper fashion.

Must be sure that all desk employees are following guidelines for cleanliness and ensure procedures are being followed.

Mon- Thurs 4:00 pm – 9:00 pm

Saturday 8:00 pm – 12 pm

25 hrs per week

$20.00-$23.00 per hour