If you are looking for an exciting career with unlimited opportunities to thrive within LTD Hospitality Group’s growing portfolio of properties, we have an immediate opening for you to join our team as a Event Meeting Manager.
The Event Meeting Manager (EMM) uses selling and organization skills to sell and service group and catering events. The position ensures each event meets or exceeds revenue expectations based on their contractual agreements while contributing towards a high-performance culture through customer advocacy, sustained revenue achievement, communication and team participation.
Essential Duties
Properly qualify incoming leads to respond to all customer inquiries within four business hours. Negotiate and capture all profitable Rooms & Catering business in accordance with selective selling guidelines.
Prepare and send requested proposals, contracts and requested collateral materials to potential clients.
Utilize creative skills to provide innovative set-ups, menus, and functions for events while working closely with Chef on pricing specialty menus for optimal profitability.
Provide overall direction, coordination, and ongoing evaluation of the operational execution of all banquet event orders with the ability to quickly evaluate alternatives and plan of action.
An understanding of both monthly forecasting and the annual budget process with the accuracy of forecasting group rooms and group food and beverage revenues for assigned groups and affiliate business within a 5% variance.
Continuously educate Event Planners on hotel procedures, such as: meal guarantees, set-up styles, payment terms, available hotel services, etc.
Implement effective methods to ensure meeting planner satisfaction is exceeded and work with all team members to increase guest satisfaction scores.
Work closely with the General Manager and Director of Sales to prospect and solicit business opportunities to meet/exceed monthly booking goals and activity goals (personal and team). Actively seek to re-book repeat business by developing and nurturing long term client relationships.
Actively participate in industry related organizations to further promote the hotel and its offerings. (NACE, MPI)
Have complete understanding and knowledge of the hotel, its unique features and benefits to conduct hotel site inspections and presentations with prospective clients.
Develop and execute selling skills to maximize revenue and profit associated with rooms and function space inventory.
Responsible for maximizing food & beverage revenues from assigned groups by solicitation of additional needs and up-selling the meeting package and soliciting affiliate business.
Maintain strong client relations and ensure that meeting specifications are communicated and executed for a successful meeting experience for the meeting planner and attendees.
Position requires a flexible schedule to include early morning, evenings and weekend shifts during the meeting period. The position requires varied working hours depending on needs of client and Hotel.
Monitor and enforce program deadline dates and work with clients to release meeting space not needed to maximize hotel revenue.
Produce and distribute banquet event orders and resumes, two weeks prior to first day of main group arrival, and communicate all changes and updated information to hotel departments. Distribute Banquet Event Orders for group and affiliates 10-14 days prior to events.
Coordinate the set-up of each function by verifying desired services and menu in advance with other departments as needed. Synchronize timing of event activities by verifying details with kitchen and staff.
Ensure event space is set up in accordance with guests specifications by supervising set-up and inspecting the room prior to event and when needed will be required to assist in the set-up.
Main point of contact for meeting planner while group is on-site.
Review banquet checks and invoices to ensure billing accuracy.
Conduct a competitive menu survey twice a year to ensure pricing on food, beverage, room rental and audio/ visual is positioned correctly against the competitor hotels and catering venues.
Perform other services and duties as requested by the General Manager and Director of Sales. May be called on to host functions and participate in, or conduct sales blitzes, travel and work extended hours to achieve departmental goals.
Other and all duties, projects, and tasks as assigned by employee’s manager.
Required Knowledge, Skills, and Abilities (KSAs)
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the requirements listed below are representative of knowledge, skills and or ability required.
Thorough knowledge of sales techniques including strong closing skills as well as negotiating skills.
Exhibit computer skills to include word processing, spreadsheet, and familiarity with brand specific property Management System(s).
Exercise excellent communication, presentation, organization, time management and listening skills.
Knowledge of food & beverage operations, products, proper preparation, presentation and pricing.
Knowledge of meeting room capacities, banquet set-up, audio visual and any other pertinent details as they relate to function/event room set-up.
Must be able to establish and maintain close vendor relationships that ensure client satisfaction for all events & groups.
Must be able to work independently or with a team.
Minimum of a high school diploma with Bachelor’s degree preferred.
LTD Hospitality Group has taken pride in superior hotel development and management for more than 30 years and is a recognized leader managing top-performing brands under Marriott, Hilton, Hyatt and InterContinental Hotel Group flags.
LTD’s core values focus on people, relationships and opportunities. The LTD culture was established by the founding partners and to this day continues to guide the successful performance and profitability of our hotels, while maintaining the highest standards of quality, service and cleanliness.
The greatest key to our success is our people. Our diverse team of associates is responsible for creating a distinctive experience that keeps our customers coming back. We recognize that our people are our most valuable asset and are committed to investing in them. We provide comprehensive training, as well as career advancement opportunities for all of our associates. We also offer competitive benefits to ensure that a career at LTD is satisfying and rewarding in all aspects.
Great Benefits:
Medical, Dental, Vision & 401 (k) with company match
Voluntary Short Term & Long Term Disability Insurance
Life & Accidental Death Insurance
Hotel Discounts
Paid Time Off
Training and Development Opportunities and Much More!
For more information about joining the LTD family, please visit www.ltdhospitality.com . We look forward to hearing from you!
LTD is committed to providing equal employment opportunity in all aspects of employment to all applicants and employees, regardless of age, color, race, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, disability, veteran status, genetic information or other legally protected status.