Event Services Manager

FAIRMONT

Event Services Manager

Gardiner, NY +2 locations
Full Time
Paid
  • Responsibilities

    Job Description

    Event Services Manager
    At Accor, our engaging service and delicious cuisine make every special event a truly memorable affair, both within our distinctive surroundings and off-site. Be an ambassador for our exceptional offerings as Event Services Manager, where you will liaise between multiple departments to meet the needs – and exceed the expectations – of your clients.
    **
    What you will be doing:**

    Reporting to the Director of Event Services and Sales, responsibilities and essential job functions include but are not limited to the following:

    • Consistently offer professional, friendly and engaging service
    • Confirm all event related information with clients
    • Establish and maintain rapport with clients, prior to, during and post conference, encouraging repeat business
    • Organize convention bookings from date of booking to departure, including meeting requirements, guest room requirements, guest room pickup, food & beverage and audio visual
    • Create floor plans for each event to ensure banquets and clients are in agreement prior to set up
    • Initiate billing procedures, ensuring any deposits and/or credit applications are received with adequate information and within an acceptable time frame
    • Conduct pre-conference meetings with clients and pertinent departments to confirm all relevant details are communicated
    • Conduct and/or attend daily meeting to review event contracts and ensure last minute changes are communicated with appropriate departments
    • Follow departmental policies and procedures
    • Follow all safety policies
    • Other duties as assigned
    • Salary range $85,000-$114,000 USD annually
  • Qualifications

    Qualifications

    Your experience and skills include:

    • Previous leadership experience within a similar role required
    • Computer literate in Microsoft Window applications required
    • University/College degree in a related discipline preferred
    • Excellent communication skills, both written and verbal required
    • Strong interpersonal and problem solving abilities
    • Highly responsible & reliable
    • Ability to focus attention on guest needs, remaining calm and courteous at all times

    Physical Aspects of Position (include but are not limited to):

    • Frequent standing and walking throughout shift
    • Occasional kneeling, pushing, pulling, lifting
    • Occasional ascending or descending ladders, stairs and ramps

    Visa Requirements: Must have proof of eligibility to work in the United States.

    Additional Information

    All your information will be kept confidential according to EEO guidelines.

  • Locations
    San Francisco, CA • Gardiner, NY • austin, TX