We're hiring an organized Event and Meeting Manager who is passionate about creating unforgettable experiences for guests. The Event and Meeting Manager is responsible for servicing incoming groups/events, maintaining as a liaison between the customer, their representatives, and the hotel by directing each hotel department as to their specific role in the preplanning and execution on-site. Implements excellent customer service for successful execution of events and customer satisfaction to ensure the customer remains loyal and books future business with the hotel/company. Must have previous event planning experience or work in a similar role. Responsibilities: • Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy • Adheres to all standards, policies, and procedures • Performs other duties as assigned to meet business needs • Uses his/her judgment to integrate current trends in event management and event design • Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges and/or develop alternative solutions • Acts as liaison between the hotel salesperson and customer throughout the event process (pre-event, event, post-event) • Manages group room blocks and meeting space for assigned groups • Participates in customer site inspections and assists with the sales process as necessary • Greets customers during the event phase and handles the execution of details • Delivers excellent customer service throughout the customer experience and encourages the same from other employees • Oversees the customer experience from file turnover through the post-event phase until turnover back to sales • Conducts pre- and post-event meetings as required to review/communicate group needs and feedback • Up-sells products and services throughout the event process • Coordinates and communicates event details both verbally and in writing to the customer and property operations • Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill Qualifications: • The ideal candidate has 2-3 years of related hotel or venue experience and preference to candidates with knowledge of HMS and Aloha • Must have excellent customer service and communication skills • Exceptional time management, problem-solving, and organizational skills • A flexible schedule is key, one must be able to work nights and weekends • Hospitality experience preferred • Must be eligible to work in the USA Compensation: $15 - $17 hourly

• Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy • Adheres to all standards, policies, and procedures • Performs other duties as assigned to meet business needs • Uses his/her judgment to integrate current trends in event management and event design • Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges and/or develop alternative solutions • Acts as liaison between the hotel salesperson and customer throughout the event process (pre-event, event, post-event) • Manages group room blocks and meeting space for assigned groups • Participates in customer site inspections and assists with the sales process as necessary • Greets customers during the event phase and handles the execution of details • Delivers excellent customer service throughout the customer experience and encourages the same from other employees • Oversees the customer experience from file turnover through the post-event phase until turnover back to sales • Conducts pre- and post-event meetings as required to review/communicate group needs and feedback • Up-sells products and services throughout the event process • Coordinates and communicates event details both verbally and in writing to the customer and property operations • Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill • Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner’s experience