Job Description

Hello!

My name is Catherine, I’m a recruiter specializing in work from home positions.  I’m currently looking for customer service agents to work from home and handle calls for Everise, a large call center company based in the US.  Right now they are hiring for their Humana program, a large US healthcare company.  Customers will be calling you with questions about their healthcare plans and coverage.  There are no sales, just customer service and account management position.  These are full time and long term positions, with biweekly pay, PAID training and a computer is provided.  If this is something you are interested in, please apply with your resume and a number to reach you at, and I will be in contact today or tomorrow with the next steps!

FULL TIME REMOTE CALL CENTER AGENT IN COMPLEX CUSTOMER SERVICE & HEALTHCARE 

EMPLOYER: Everise 

CAMPAIGN: Humana

ONBOARDING END DATE: 08/20

OFFER DATE: 08/24

ORIENTATION DAY (PAID): 08/31

EQUIPMENT SET UP DAY (PAID): 09/03

TRAINING START DATE (PAID): 09/07

RESPONSIBILITIES: 

The Customer Care Representative will provide outstanding service acting as the primary point of contact for customers regarding products and services related to client programs. Associates will provide callers with thorough service that builds relationships, resolves issues and increases overall trust and satisfaction in client’s products and services. Member services for Humana insurance. Candidate will be able to answer questions on the member's plan. Example: What does my plan cover? Is this procedure covered? How does my plan work?

SCHEDULE: Sept-Apr, 7 days a week, 7:45am to 2 am EST, May-Aug, M-F, 7:45 am to 2 am EST - (shifts to be determined within those hours and days during training) 

PAID TRAINING: 34 days 

HOURLY RATE: $13.25 / hour  +$3 per productive hour premium until 12/31/21. Bi- weekly pay 

REQUIREMENTS: Agent schedules must be clear for first 90 days. 

Experience in a work from home environment a plus.

Must have access to a computer for the 1 day Orientation and a hard wired internet connection of 20mbps download/ 10 mbps upload.

LAPTOP PROVIDED AFTER ORIENTATION.

Agents must provide a 21inch. screen monitor and USB headset by training. 

Previous experience in customer service is required.

Candidates must be located in the US and over 18 years of age.

Applicants must reside in the following states for consideration: AL, AR, AZ, CT, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MI, MN, MO, NC, NE, NM, NV, OH, OR, SC, TN, TX, UT, VA, WA, WI, WV, WY.

MORE ON THE EMPLOYER: 

Everise is an established leader in the outsourced call center space. With infrastructures across the US and internationally, Everise offers a dynamic work environment with the opportunity for upward mobility and employee growth. 

Thank you,

Catherine