Executive Client Experience Assistant

The Muncey Group

Executive Client Experience Assistant

Boston, MA
Paid
  • Responsibilities

    Do You Love Making People Feel Cared For—and Every Detail Shine? Are you someone who takes pride in making others feel supported, confident, and truly seen? Do you love elevating everyday experiences into something thoughtful and seamless? At The Muncey Group, we’re hiring a high-trust partner to our founder and lead agent—someone who will ensure every client receives white-glove service from first contact through long after closing. In this role, you’ll blend client experience, listing preparation, communication, and brand polish into one impactful position. This isn’t about sales or volume—it’s about people and building moments that matter. About the Role As the Executive Client Experience Assistant, you’ll work directly with our founder and lead agent, Josh Muncey, supporting his book of business by delivering exceptional service and thoughtful touchpoints throughout the entire client journey. You’ll make sure clients feel cared for, homes are meticulously prepped, and every detail—from listing copy to follow-up texts—is consistent with our brand’s polished, people-first reputation. This is a trusted, creative, and brand-forward role ideal for someone who finds fulfillment in meaningful work and supporting others' success. Responsibilities: Your Role: Deliver White-Glove Service at Every Step Be the Client’s Steady, Supportive Guide • Serve as a consistent, professional point of contact • Keep clients informed and reassured throughout their journey • Create thoughtful moments of connection that clients remember Lead Listing Prep with Style and Care • Coordinate stagers, cleaners, photographers, and other vendors • Ensure each property is photo-ready and reflects our signature presentation • Stay on top of timelines and client expectations Polish Every Interaction • Refine listing descriptions, flyers, showing details, and client messages • Ensure all content and communications align with our brand’s high standards • Bring visual consistency, clarity, and creativity to everything we share Support Showings & Events • Assist with logistics, signage, and smooth transitions • Help deliver a seamless, stress-free experience for buyers and sellers Stay Involved Through Closing • Track milestones alongside our transaction team • Stay connected with clients to ensure a smooth, elevated experience • Be the “calm in the chaos” when things get busy Foster Loyalty After the Sale • Assist with meaningful post-closing touches and long-term relationship building • Celebrate client wins in ways that feel personal and unforgettable Qualifications: You’ll Love This Role If You… • Have a natural instinct for taking care of people and details • Feel fulfilled helping others feel seen, heard, and supported • Love working behind the scenes to bring beauty and excellence to every step • Have a sharp eye for design, copy, and brand presentation • Communicate with empathy, professionalism, and warmth • Thrive in collaborative, high-trust environments • Are drawn to real estate, homes, design, and meaningful relationships • Want to grow in a non-sales role that blends service, creativity, and purpose Compensation: $50,000 - $75,000 yearly

    • Your Role: Deliver White-Glove Service at Every StepBe the Client’s Steady, Supportive Guide • Serve as a consistent, professional point of contact • Keep clients informed and reassured throughout their journey • Create thoughtful moments of connection that clients rememberLead Listing Prep with Style and Care • Coordinate stagers, cleaners, photographers, and other vendors • Ensure each property is photo-ready and reflects our signature presentation • Stay on top of timelines and client expectationsPolish Every Interaction • Refine listing descriptions, flyers, showing details, and client messages • Ensure all content and communications align with our brand’s high standards • Bring visual consistency, clarity, and creativity to everything we shareSupport Showings & Events • Assist with logistics, signage, and smooth transitions • Help deliver a seamless, stress-free experience for buyers and sellersStay Involved Through Closing • Track milestones alongside our transaction team • Stay connected with clients to ensure a smooth, elevated experience • Be the “calm in the chaos” when things get busyFoster Loyalty After the Sale • Assist with meaningful post-closing touches and long-term relationship building • Celebrate client wins in ways that feel personal and unforgettable

  • Compensation
    $55,000-$70,000 per year