Overview:

The Executive Housekeeper is responsible for the overall accountability in the operation of the housekeeping and laundry departments to ensure Atwell Suites KCI’s quality and service standards are met and that optimum service is provided to hotel guests.

Primary Duties and Responsibilities:

Manage day-to-day staffing requirements, plan and assign work, and establish performance and development goals for employees.

Provide mentoring, coaching, and regular feedback to help manage conflict and improve employee performance.

Educate and train all employees in compliance with governmental and safety regulations.

Ensure staff is properly trained and has the tools and equipment to carry out job duties.

Ensure all IHG and Health Department training of all Housekeeping Associates is completed per IHG standards and City, County, and State Health Department guidelines.

Promote teamwork and quality service through daily communication and coordination with other departments.

Create and execute deep cleaning projects and/or assist housekeeping staff during high volume periods, and document per IHG Standards.

Inspect all assigned suites and public areas to ensure furnishings, guest rooms/suites, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction.

Advise employees of deficiencies and instruct on corrective action; provide adequate retraining as needed.

Use the IHG 5-S Way of Clean protocols in the cleaning of all guest rooms and public areas.

Routinely perform all housekeeping duties necessary including making beds, vacuuming, and cleaning guest suites to ensure guest satisfaction.

Ensure ALL guest suites are inspected each day and verify all C/O rooms are guest-ready for the next guest.

Respond to guest complaints and special requests and ensure corrective action is taken to achieve complete guest satisfaction.

Carry out special needs and requests of the guests, VIPs, and repeat visitors.

Maintain and order supplies and equipment in a timely and efficient manner while minimizing waste and maintaining “green” initiatives (for example: container recycling and cleaning agents).

Participate in the preparation of the annual departmental operating budget and financial plans. Monitor budget and control expenses with a focus on increasing productivity.

Maintain proper inventory levels, managing cost per room for supplies and labor (for example: bed & bath linen reuse and laundry operation).

Maintain procedures for the security of lost and found items.

Perform other duties as assigned. May also serve as the manager on duty when needed.

Qualifications and Requirements:

High School Diploma / secondary education / equivalent plus one year of housekeeping experience including some supervisory training/experience.

Bilingual/ability to speak English and Spanish is preferred.

Schedule (may vary):

Day Shift

Holidays

Overtime

Weekend availability

Benefits:

Health Insurance

Dental Insurance

Life Insurance

401(k) with Company Match

Paid Vacation Time

Employee Discount Program

Referral Bonus Program