Job Description

Passionate about hospitality and events? As Conference Services Manager, you will exceed the guest’s expectations and needs in planning each event ensuring success from beginning to end. Reporting to the Director, Sales & Marketing, responsibilities and essential job functions include but are not limited to the following:

Guest and Client Service:

• Consistently offer professional, friendly, and engaging service
• Ensure prompt and courteous service is extended to both internal and external customers
• Meet clients prior to departure to ensure all details of the contract were delivered and to solicit any future business

Sales and Revenue Management:

• Actively sell guest rooms to small groups, ensuring monthly and quarterly goals are met
• Consistently meet or exceed team banquet revenue goals on a monthly, quarterly, and yearly basis
• Work closely with the Director of Revenue Management to ensure group rates and availability are quoted in the best interest of the hotel
• Solicit new business, engage new clients, and rebook existing clients
• Client Relationship Management:
• Maintain positive relationships with all guests, vendors, colleagues, and the global sales network
• Maintain strong client relations and ensure that meeting/event specifications are communicated internally and externally, encouraging repeat business.
• Assist clients in meeting their expectations both conceptually and monetarily while keeping in mind food costs, labor costs, and hotel operations

Event Planning and Execution:

• Organize convention bookings from the date of booking to departure, including meeting requirements, guest room requirements, guest room pickup, food & beverage, and audio-visual needs
• Create floor plans for each event to ensure banquets and clients agree prior to setup.
• Conduct pre-conference meetings with clients and pertinent departments to confirm all relevant details are communicated
• Attend pre-convention/resume meetings as required
• Communication and Coordination:
• Work closely with the Culinary and Front Office teams to communicate group details
• Obtain rooming list details and request deposits where applicable
• Communicate effectively with all departments and strive for guest feedback
• Conduct and/or attend daily meetings to review event contracts and ensure last-minute changes are communicated with appropriate departments
• Administrative and Financial Duties
• Maintain accounts, contact, activity, and business details within the appropriate software applications
• Initiate billing procedures, ensuring any deposits and/or credit applications are received with adequate information and within an acceptable time frame

Other duties as assigned

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Previous experience planning and servicing catering events required, preferably in a luxury hotel environment
• Previous experience with Property Management System preferred
• Service focused personality and passion for hospitality
• Proven ability to build and maintain good relationships with all stakeholders
• Communicate thoughts, actions and opportunities clearly with strong networking skills
• Results oriented with the ability to be flexible and work well under pressure.
• Ability to lead by example, believe in a strong team culture and set the scene for high performance

Salary range of $75,000-$87,500

Additional Information

Your team and working environment:

Fairmont Sonoma Mission Inn & Spa, an elegant Spanish mission-style Inn, boasts exceptional accommodation in the heart of Wine Country. As one big team, we know that only together we can do amazing things. A community of service professionals coming together with a common purpose to welcome, connect, and serve others.

Visa Requirements: Applicants must be able to provide proof that they are legally able to work in the United States.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Do what you love, care for the world, dare to challenge the status quo! \ #BELIMITLESS