Job Description

Reporting to the Director of Group Sales, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service

• Ensure prompt and courteous service is extended to both internal and external customers

• Maintain positive relationships with all guests, vendors, Colleagues and global sales network

• Actively sell guest rooms to small groups, ensuring monthly and quarter goals are met

• Conduct introductory site visits and planning site visits in a professional manner

• Solicit new business, engage new clients, and rebook existing clients

• Confirm and review rooms and function details with clients prior to arrival

• Manage on-site program operations based on provided schedule

• Meet clients prior to departure to ensure all details of the contract were delivered and to solicit any future business

• Maintain accounts, contact, activity and business details within the appropriate software applications

• Conduct pre convention meetings as required

• Work closely with the Conference Services, Culinary, Front Office, Audio Visual, Golf and Spa teams to communicate group details

• Obtain and manage rooming list details and communicate to Reservations Department

• Manage billing, deposits and payments as required

• Maximize revenue potential with each program

• Work within tight response deadlines

• Follow departmental policies and procedures

• Follow all safety policies

• Familiarity with virtual sales tools for customer engagement

• Other duties as assigned

Qualifications

• Previous experience within hotel sales required

• Knowledge of Hotel Food & Beverage

• Computer literate in Microsoft Window applications and other relevant computer applications required

• University/College degree in a related discipline preferred

• Excellent communication skills, both written and verbal required

• Strong interpersonal and problem solving abilities

• Highly responsible & reliable

• Ability to focus attention on guest needs, remaining calm and courteous at all times

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! \ #BELIMITLESS