The Exemption Support Specialist works with the Exemption Specialist, is responsible to the Deputy Chief of Administrative Support, operates data entry devices under minimum supervision, works directly with the public, and processes exemption applications.

ESSENTIAL DUTIES

Performs repetitive, basic data entry and verification

Becomes familiar with program features and codes

Learns to communicate with computer for information retrieval and verification without immediate physical document

Learns to interpret and apply State Property Tax Code provisions to daily data entry and communication with taxpayers

Interprets and applies State Property Tax Code provisions in processing residential homestead exemptions

Works with staff appraisers to ensure that appraisals are current on the property on which exemptions are filed

Review the applications and request additional information if needed

Informs taxpayer in writing if does not qualify for exemptions

Works harmoniously with taxpayers

Answers questions from taxpayers and title companies

Mails homestead exemptions for the next appraisal year

Works with Exemption Specialists to process exemptions

Working Environment:

Noise: Noisy, distractive work environment

Education Requirement:

Graduation from high school or possession of a GED Certification

Required Qualifications:

Data entry proficiency

Knowledge of Microsoft Word and Excel

Excellent letter-writing skills using proper grammar

Experience working with the public

General office experience, including ten-key calculator

In-house training under Supervisor on direct data entry device

Ability to demonstrate obtained knowledge of software programs and information retrieval

Mental alertness to detect and resolve error conditions

Judgment in selecting and transcribing data from documents that have not been pre-examined or coded to assure minimum, verified input on accounts

Ability to work under pressure of rigid cycles of fluctuating production schedules

Ability to follow oral and written instructions

Ability to communicate effectively over the telephone and directly with taxpayers

Ability to work harmoniously with fellow employees

Ability to arrive at work on time

Ability to work overtime during certain periods of the year