Benefits:

An environment where diversity is celebrated

A positive, empathetic, and supportive team and company

Team member discounts

Aesthetically inspiring work environment

Career growth opportunities

Competitive compensation + generous commissions

Competitive salary

Dental insurance

Free food & snacks

Health insurance

401(k)

Bonus based on performance

Company parties

Employee discounts

Opportunity for advancement

Vision insurance

WHAT EMPLOYEES VALUE ABOUT THE NOW:

Starting salary $16 - $18

Commission and bonus pay

One free massage a month

Discount massages for family members

Team member referral bonus

Excellent Medical, Dental, and Vision plans for all employees

401k Retirement Plan

Substantial discounts on products

Surprise lunches

Daily coffee, tea, and snacks provided

Schedule / Expected Work Hours:

Ability to work flexible hours, including evenings, weekends, holidays

**Please list your hours of operations and shift hours

Job Summary

The Experience Guide is responsible for the guest experience, selling enhancements and memberships, maintaining the reception area, and ensuring the seamless daily operations of the boutique. This includes but is not limited to greeting and assisting guests regarding services and products, booking appointments, promoting memberships, customizing the guest’s massage, and handling payment for services performed.

Responsibilities

Provide top-level service for guests and team members.

Warmly greet and check in guests.

Actively drive enhancement, membership, and gift card sales by passionately educating guests about our services, memberships, and retail offerings.

Accurately and effectively book, edit, and cancel massage appointments.

Open/close the boutique each day according to standard operating procedures.

Resolve guest issues.

Ensure guest areas are maintained to standard.

Maintain a positive attitude and contribute toward a healthy & happy workplace.

Collaborate with the leadership team to ensure best practices and foster innovation.

Qualifications

Sales and service-related experience preferred.

Ability to be efficient and detail-oriented in a fast-paced environment.

Must have enthusiasm and possess excellent guest service skills.

Strong communication skills including actively listening, empathizing, and being the subject matter expert for all things The NOW

Enjoy working with people and possess a friendly and outgoing personality.

Possesses problem-solving and troubleshooting skills.

Must be a team player.

Company Overview

The NOW Massage was designed as an oasis to disconnect from the outside world and reconnect within. The NOW Massage’s goal is to offer high-quality, customizable massage services without the time commitment and cost of a traditional spa. The NOW Massage’s interiors have been recognized by the press and influencers for its elevated aesthetic, inspired by exotic destinations from around the world. With boutiques currently open from coast to coast and steady expansion on the horizon, The NOW Massage is looking forward to bringing its thoughtfully crafted menu, healing products, and signature design to cities all over the United States. For more information, please visit thenowmassage.com.

Company Values

Brand Truths

LIVE IN THE NOW

Be Present. Take time to recharge and reconnect within.

KINDNESS IS MAGIC

Positive energy always. Create a circle of warmth and compassion from welcoming guests to giving back to your community.

CARE FOR THOSE WHO CARE FOR OTHERS

Foster an environment where team members feel valued, recognized, and rewarded.

AUTHENTICITY ALWAYS

Open and transparent communication with our inner circle and guests.

This franchise is independently owned and operated by a franchise owner. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to The NOW Massage Corporate.