Company Overview
Founded in 2016, Restaurant 604 offers the best waterfront dining experience for military families, local residents, and those just passing through to enjoy a quality meal with excellent service.
Our success comes from the loyalty and dedication of our team, the Ohana. We are proud to employ nearly 400 team members, making 604 one of Hawaii’s largest locally-owned restaurant operators. Together, we strive to impact our community by becoming one of the best workplaces in Hawaii.
The success of Restaurant 604 launched the family of 604 restaurants that includes 604 Express, The Beach House by 604, Mangiamo by 604, 60fore Bar & Grill, 604 Ale House and 604 Clubhouse. Our family of restaurants features an enjoyable experience for all with great food, live music, breathtaking views, and exceptional service with Aloha.
Job Summary
This job is responsible for setting the pace and flow in the kitchen. The expediter receives the order tickets from the servers or printer in the kitchen and communicates which menu items need to be prepared to the wheel cook.
Responsibilities
Follows all company policies as outlined in the Employee Handbook.
Maintains a positive attendance record by reporting to work for assigned shifts 10 minutes prior to the scheduled time, switching and finding replacements for no more than 5% of scheduled shifts, following company time off and illness procedures, and having a 0% No call/no show record.
Follows all sanitation and safety standards set forth by the company; maintains a score of 90% or better on all sanitation and safety audits.
Meets all uniform, appearance, and grooming standards as specified in the Employee Handbook.
Maintains our guest service philosophy by following guest service standards; maintains a customer complaint ratio of less than 1 per 100 customers served.
Know all menu items offered at the restaurant. Accurately explains specials to guests. If asked, accurately answer menu items in regard to the preparation method, ingredients, portion size, and side items accompanying the dish. If asked, specify substitutions for items on the menu.
Understands table numbering and is able to identify delegated table assignments 100% of the time.
Receives the tickets and communicates orders to kitchen staff with 100% accuracy.
Serves complete meals to all persons at each table in not more than 1 hour per table.
Performs side work correctly as assigned, according to the “Side Work Duties” section of the Expediter Training Manual.
Follows all end-of-shift checkout procedures with 100% accuracy as specified in the “End of Shift/Checkout Procedures” section of the Expediter Training Manual and outlined by the company.
Checks the quality of the food, adds appropriate garnishes, and communicates the orders to the servers within 1 minute of receipt of items from the kitchen.
Maintains a good team environment by assisting other team members with their station duties and side-work when there is a need and/or when available.
All other duties as assigned.
Qualifications
Must be able to read and communicate in English clearly and effectively.
Must be able to lift up to 20 pounds repeatedly throughout the shift.
Must be able to stand and exert well-paced mobility for the duration of a scheduled shift.
Must have the ability to stand and walk for extended periods of time.
Must have the ability to lift, stoop, and bend.
Must be reliable and punctual
Must be able to work well with others
Must demonstrate enthusiasm and commitment to guest satisfaction.
Must be efficient and accurate with money and figures.
Must possess the manual ability to manipulate the register system and handle/serve food.
Must be able to pass food safety training.
Must be able to work flexible hours including evenings, weekends, and/or holidays.
Benefits/Perks for Eligible Employees
Paid Time Off
Bereavement Leave
Emergency Days
Referral Program
Employee Discounts
Skechers Direct Program
Management Bonus Program
Medical/Dental Benefits
Group Life Insurance
Universal Life Insurance
Short-Term Disability
401(k)