Benefits:

Employee meal per shift

401(k)

Dental insurance

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Parental leave

Training & development

Vision insurance

Position: Expo

Reports to: Management Team: GM, AGM, Hospitality Manager, and Floor Manager.

Summary: The role of a Restaurant Expo, short for Expeditor, is crucial in ensuring the smooth and efficient flow of operations in a restaurant. The expo acts as a liaison between the kitchen staff and the front-of-house team, playing a pivotal role in coordinating food orders, ensuring accuracy, and maintaining overall quality control.

The primary responsibilities of an Expo include:

1. Order Coordination:

○ Receive and organize incoming food orders from the kitchen. ○ Verify that each dish meets the established quality standards before it leaves the kitchen. 2. Communication:

○ Effectively communicate with the kitchen staff, chefs, and front-of-house team to convey order details, special requests, and timing requirements. ○ Facilitate clear communication between the kitchen and serving staff to avoid any misunderstandings or delays. 3. Quality Control:

○ Inspect each dish to ensure it meets the restaurant's presentation and quality standards before it is sent to the dining area. ○ Check that all components of a dish are included and that it aligns with customer specifications. 4. Timing and Prioritization:

○ Coordinate the timing of various dishes to ensure that they are ready to be served simultaneously, maintaining consistency in service. ○ Prioritize orders based on dining room traffic, special requests, or specific customer needs. 5. Expedite Service:

○ Ensure that all orders are delivered to the correct tables promptly. ○ Work closely with servers to manage the pace of service and avoid bottlenecks in the dining experience. 6. Problem Resolution:

○ Address any issues or discrepancies in orders promptly and professionally. ○ Collaborate with kitchen staff to resolve any challenges related to order accuracy or timing. 7. Organization:

○ Maintain an organized and clean workspace to facilitate efficient order handling. ○ Keep track of open orders, ensuring that each one is attended to in a timely manner. 8. Menu Knowledge:

○ Stay informed about the menu, including ingredients, preparation methods, and any specials. ○ Assist servers with any questions they may have about the dishes. 9. Team Collaboration:

○ Foster a positive and collaborative working relationship with kitchen and front-of-house staff. ○ Provide support to team members during busy periods. 10. Adherence to Policies:

○ Follow all restaurant policies, including health and safety regulations, to ensure a safe and clean working environment.

A successful Restaurant Expo is a multitasker with excellent communication skills, a keen eye for detail, and the ability to thrive in a fast-paced restaurant environment. They play a crucial role in delivering a positive dining experience by ensuring that orders are accurate, well-timed, and meet the restaurant's quality standards.