Position: Expo

Reports to: Management Team: GM, AGM, Hospitality Manager, and Floor Manager.

Summary: The role of a Restaurant Expo, short for Expeditor, is crucial in ensuring the smooth and efficient flow of operations in a restaurant. The expo acts as a liaison between the kitchen staff and the front-of-house team, playing a pivotal role in coordinating food orders, ensuring accuracy, and maintaining overall quality control.

The primary responsibilities of an Expo include:

Order Coordination:

○ Receive and organize incoming food orders from the kitchen.

○ Verify that each dish meets the established quality standards before it leaves the kitchen.

Communication:

○ Effectively communicate with the kitchen staff, chefs, and front-of-house team to convey order details, special requests, and timing requirements.

○ Facilitate clear communication between the kitchen and serving staff to avoid any misunderstandings or delays.

Quality Control:

○ Inspect each dish to ensure it meets the restaurant's presentation and quality standards before it is sent to the dining area.

○ Check that all components of a dish are included and that it aligns with customer specifications.

Timing and Prioritization:

○ Coordinate the timing of various dishes to ensure that they are ready to be served simultaneously, maintaining consistency in service.

○ Prioritize orders based on dining room traffic, special requests, or specific customer needs.

Expedite Service:

○ Ensure that all orders are delivered to the correct tables promptly.

○ Work closely with servers to manage the pace of service and avoid bottlenecks in the dining experience.

Problem Resolution:

○ Address any issues or discrepancies in orders promptly and professionally.

○ Collaborate with kitchen staff to resolve any challenges related to order accuracy or timing.

Organization:

○ Maintain an organized and clean workspace to facilitate efficient order handling.

○ Keep track of open orders, ensuring that each one is attended to in a timely manner.

Menu Knowledge:

○ Stay informed about the menu, including ingredients, preparation methods, and any specials.

○ Assist servers with any questions they may have about the dishes.

Team Collaboration:

○ Foster a positive and collaborative working relationship with kitchen and front-of-house staff.

○ Provide support to team members during busy periods.

Adherence to Policies:

○ Follow all restaurant policies, including health and safety regulations, to ensure a safe and clean working environment.

A successful Restaurant Expo is a multitasker with excellent communication skills, a keen eye for detail, and the ability to thrive in a fast-paced restaurant environment. They play a crucial role in delivering a positive dining experience by ensuring that orders are accurate, well-timed, and meet the restaurant's quality standards.