Job Description

Express Employment Professionals has positions open for CALL CENTER REPRESENTATIVES (CUSTOMER SERVICE).

These are remote positions. We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Must be available between the hours of 11 AM - 8 PM.

The schedule is Monday- Friday with some Saturdays. On-site training may be necessary.

Must be available between the hours of 11 AM - 8 PM.

The pay ranges between $15-17/hr. These are temp to hire positions.

THE RESPONSIBILITIES INCLUDE:

• Being able to deescalate calls.
• Recording and documenting every call.
• Being able to type at least 40 words per minute.

WAYS TO APPLY:

• Call into the office at 423-428-9261 and a Recruiting Specialist will be able to conduct a phone interview with you.
• Apply online at expresspros.com and submit it to the Cleveland office.
• Walk in anytime Monday -Friday 8:30 AM - 3 PM at 4087 Rhea County Highway Unit 101 Dayton, TN 37321.