Job Description

WHAT YOU WILL BE DOING:
You are a creative, solution- driven, motivational and tactical leader who loves developing your team and delivering incredible experiences for your guests. You enjoy the thrill of exceeding goals, planning projects and keeping up with all the trends - and it just so happens you’ll be doing just that in an award-winning hotel.

Reporting to the Director of Food & Beverage, you will be an active member of the Steering Committee and will effectively lead the Swissôtel Chicago Food & Beverage Operations Division, which consists of Breakfast Service, Amuse Lobby Lounge, 24/7 Amenity Store, and In Room Dining.

Summary of Responsibilities:

• Senior leader of the Food & Beverage Outlet Operations team

• Responsible for Monthly Inventory

• Demonstrate a commitment to personal guest service excellence

• Ensure that Guest and Colleague concerns are resolved in a professional and timely manner

• Review industry trends and competition for new and innovative product and service opportunities

• Effective recruitment, selection, training and performance management for all positions within the department

• Develop/update job descriptions, job task checklists, training manuals, systems and procedures for all positions and ensure they are clearly documented and easily accessible.

• Develop a strong team through consistently effective leadership, operations and succession planning

• Coach and mentor leaders and colleagues to allow them to exceed guest expectations and provide a path for career development within FRHI

• Establish effective goals, measurements and action plans for the department in all pillars; Colleague Engagement, Guest Satisfaction and Financial results

• Execute departmental Health & Safety Trainings

• Adhere to the crisis management and business continuity plans for the department

• Development of annual operations budget - expenses, staffing levels and productivity

• Effective and timely interaction with all Hotel departments including participation and representation in hotel wide meetings / committees as required.

Operational Duties

• Ensure the proper opening and closing of all areas
• Ensure all sites and VIP activities/reservations with the division are executed appropriately
• Ensure the proper management of the Silverware system
• Ensure all F&B Colleagues attend the appropriate Food Handlers Training
• Maintaining bar and outlet brand standards
• Maintaining health department standards including all required certifications
• Maintaining liquor department standards
• Dealing with any alleged food borne illness issues
• Follow up with any guest review comments as required

Marketing/Administrative Duties

• Create programs to drive revenues in the outlets, including unique events throughout the year, seasonal programming for holidays, etc. to drive F&B revenue
• Manage social media content on behalf of the outlets to drive revenues, awareness, and reputation of our F&B programming
• Ensure the outlets are reviewing upcoming business volumes and posting positions accordingly
• Participate in the budget process for your respective F&B outlets
• Review and revise outlet and room service menus
• Ensure all corporate programming is in place
• Complete month end review for Amuse, 24/7 and In Room Dining
• Conduct monthly departmental meetings
• Create and distribute manager and colleague schedules
• Ensure Payroll is submitted properly and on-time for each F&B department
• Attend weekly resume review meetings and email summary / points to team
• Attend REVMAX weekly meetings and present revenue driven promotions and ideas
• Attend pre cons
• Any other tasks that may be assigned

Qualifications

YOUR EXPERIENCE AND SKILLS INCLUDE:

• 4 years F&B experience with minimum 2 years F&B Management experience
• Working knowledge of In Room Dining, Serving & Bartending is an asset
• Excellent communication and organizational skills
• Highly motivated, organized, goal and results oriented individual who thrives under pressure
• Proven ability to effectively lead, motivate and develop a team
• Comprehensive knowledge of Silverware systems

Additional Information

WHAT IS IN IT FOR YOU:

• Employee Benefit Card offering discounted rates at Accor worldwide
• Learning & Development programs through our Academies
• Opportunity to develop your talent and grow within our property and across the world!
• Ability to make a difference through our Corporate Social Responsibilities, such as Sustainability, Diversity, Inclusion & Belonging
• Extended Benefit Package