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Position Summary:

As a Front Desk Hotel Associate, you will be the friendly face that greets our guests upon arrival. Your role is essential in ensuring a smooth and pleasant experience for all visitors. Here are the key responsibilities:

• Guest Check-In and Check-Out: Efficiently handle guest arrivals and departures, ensuring accurate registration and payment processing.
• Reservations Management: Assist guests with room reservations, changes, and cancellations.
• Customer Service: Provide information about hotel amenities, local attractions, and answer guest inquiries.
• Room Assignments: Allocate rooms based on availability and guest preferences.
• Payment Processing: Verify credit card information and process payments.
• Problem Resolution: Address guest concerns promptly and professionally.
• Communication: Relay messages, handle phone calls, and assist with wake-up calls.
• Safety and Security: Follow protocols for guest safety and emergency situations.

Qualifications:

• Excellent communication skills
• Customer service-oriented
• Ability to multitask in a fast-paced environment
• Attention to detail
• Proficiency in using computer systems

Benefits:

• Competitive salary
• Employee discounts
• Opportunities for career growth

Join our team and be part of creating memorable experiences for our guests!