Job Description

Fashionphile is the leading and most trusted source in the secondary market for luxury handbags and accessories. The name has become synonymous with trust, competitive value, and unparalleled customer service.

We are seeking friendly and detailed individuals to join our CLIENT SERVICES CALL CENTER team located at our headquarters in CARLSBAD, CA!

OFFERING THIS FULL-TIME POSITION AT $18/HR IN ADDITION TO OTHER GREAT BENEFITS AND A $2500 FOURTH QUARTER INCENTIVE BONUS!

WHAT YOU'LL DO:

• Promptly answer multiple phone lines in a courteous manner, adhering to Fashionphile's service standards and expectations
• Assist and resolve client/supplier inquiries/issues via phone, email and chat as needed
• Verify and update client and supplier account profiles
• Gain proficiency in Fashionphile Admin system as a resource for information to clients and suppliers
• Gain proficiency in Fashionphile Admin system to facilitate sales, canceled orders, and other transactions
• Participate in ongoing cross-training in other departments to further enhance knowledge of Fashionphile's internal processes

WHAT WE'RE LOOKING FOR:

• Prior experience (at least 1 year) working in a call center environment required
• Prior experience (at least 1 year) using email and chat systems 
• Working knowledge of Customer Service and valuing the client experience
• Knowledge of high-end luxury handbags and accessories preferred but not required
• Strong proficiency working with online website
• Prior experience working with Ring Central or Salesforce strongly preferred
• Experience with client base (retail/shopping)
• Time Management and ability to meet deadlines
• Extremely organized and ability to multi task
• Excellent verbal and written communication skills
• Must have integrity and consistently exhibit strong work ethics
• Ability to work independently and/or as part of a team as needed

WHAT YOU'LL GET

• On-the-job training
• Employer paid health-care coverage for employee 
• Employee Discount
• Dental and vision coverage 
• Long Term Disability Insurance 
• Free Life Insurance and AD&D 
• FSA option
• Commuter Benefits Plan
• Paid vacation and sick time
• Employee recognition luncheons
• 401(k) plan with generous match

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