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Position Summary:
We have an exciting opportunity to join our team as a FGP Patient Care Assistant (PCA).

The FGP Patient Care Assistant PCA assists with administrative and patient care responsibilities to support efficient practice workflows The responsibilities include reception registration and answering phones as well as escorting patients and completing clinical tasks within NYS scope of practice as needed

Job Responsibilities:

• Greets patients and completes check-in and check-out processes as needed
• Answers phones and schedules appointments
• Addresses questions or routes calls/messages to the appropriate contact
• Supports efficient patient workflows by escorting patients to exam rooms and preparing rooms for provider visit
• Validates patient medical records per FGP guidelines when accessing and/or updating information
• Takes vital signs and records in Electronic Medical Records
• Assists with the collection of lab specimens
• Supports FGP access and quality initiatives
• Performs other duties as needed

Clinical Responsibilities

• Completes necessary intake which includes obtaining patient vital signs and other tests within the defined scope of practice as needed
• Follows guidelines for validating patient medical records when accessing and updating information including patient name and date of birth
• Assists with maintaining patient flow to and from exam/treatment rooms Assists in escorting patients and specimens throughout the facility
• Ensures exam rooms and treatment areas are cleaned per infection control standards after each patient
• Communicates the functionality and purpose of MyChart to patients during intake
• Ensures the appropriate translation services or equipment is in place before the start of the visit
• Preps the appropriate patient encounter ensuring that all relevant information for the visit is up to date including bloodwork radiology images medications and past medical history
• Reviews and imports any Prepare for your Visit, Outside Information, and patient history before the provider encounter
• Works with the clinical team to ensure logbooks related to equipment specimen collection and other clinical safety measures are followed per FGP standards
• Maintains patient privacy as it relates to HIPPA standards
• Handles appropriate patient calls and documents the outcome of all patient communications as needed
• Assists with in-basket message management including any necessary tasks related to patient medical advice requests as per best practices
• Utilizes EPIC functionality to review and update patient records as well as maintain communication with peers and supervisors related to patient care
• Assists providers with procedure and/or setup according to specialty
• Stocks exam/treatment rooms and/or supply closets with medical supplies linen and medical equipment as needed Effectively communicates as supplies need to be replenished
• Cleans and sterilizes designated equipment after use according to FGP IPC and manufacturer's standards
• Supports FGP Clinical Quality Management by facilitating appropriate documentation and maintenance of clinical supplies and equipment
• Reviews appropriate downtime procedures as it relates to patient visit
• Completes annual competencies such as Fire Safety Hazardous Waste Medsled HIPPA compliance etc

Administrative Responsibilities

• Responsible for greeting patients and performing intake functions including registration forms collection updating information and co-payment collection
• Monitors Department Appointment Report DAR for checkmate kick outs appointment notes insurance flags and/or patients who need further assistance
• Gathers all patient demographic-related data and materials from patients and/or their representatives Obtains insurance information ID card member/group #s etc verifies insurance eligibility electronically and collects insurance referral if applicable
• Advises and/or collects patient and financial-related documents and policies for patient visits including HIPAA NOPP MSPQ ABN Non-Participating etc including obtaining signatures where appropriate
• Enroll patients above the age of 5 to Patient Secure by obtaining the palm scan and a photo
• Promotes the utilization of Check Mate kiosks Greets and assists patients in using the Checkmate kiosk when needed
• Scans all necessary documents into Epic Follows scanning guidelines and best practices for uploading outside documents results records forms etc
• Ensures scanned documents are scanned to the correct location/order in Epic and with the correct document type to facilitate ease of locating documents
• Reports errors or issues arising from checkmate kiosk patient secure devices or other equipment to management to facilitate timely resolution
• Monitors waiting areas to identify and communicate wait times
• Performs check-out functions including providing after-visit summary information scheduling follow-up visits and referrals and collecting any time-of-service payments as needed Promotes the use and sign-up of MyChart
• Answers phone calls and requests in a professional and patient-friendly manner
• Schedules routine appointments and follow-ups for visits
• On subsequent visits or calls ask patients to verify demographic info and make any necessary edits Collect and/or ask patients to sign any missing patient-related information
• Answers patient questions to ensure understanding and patient satisfaction Refers them when necessary to senior-level staff or billing representative
• Addresses patients and callers pleasantly and professionally while screening and/or handling calls
• Takes messages or directs caller to appropriate person or area
• Releases medical records in accordance with HIPPA and FGP ROI guidelines Documents disclosures in EPIC and fulfills requests within a 10-day timeframe
• Maintains patient privacy as it relates to HIPPA standards
• Refers all inquiries regarding pre-authorizations/certifications to the appropriate person or area
• Monitors and completes patient front-end work queues to address any pre or post-visit missing information in a timely manner
• Monitors and completes assigned administrative in basket messages in a timely manner and according to practice guidelines
• Remains current on latest best practices policies and protocols including workflow updates FOCUS training and job related tasks
• Maintains cleanliness of both personal and patient space including waiting areas and restocks supplies as needed
• Demonstrates knowledge of the organization's service standards and incorporates them into the performance duties
• Provides material such as forms and letters for appropriate patient and/or provider needs
• Maintains cooperative and professional relationships with physicians nurses and office and clinical staff as well as access center representatives when applicable
• Exercises skill in prioritizing assignments to complete work promptly when there are changes in workload assignments pressures of deadlines competitive requirements and/or heavy workload
• Demonstrates communication skills: Using appropriate vocabulary and grammar when obtaining and conveying information to physicians nurses and staff at various levels; in person over the phone in writing and in electronically sent messages
• Performs other related duties as needed by providers and supervisors

Patient Experience and Access

• Serves as NYU Langone Health Faculty Group Practice Brand Ambassador by upholding the NYULH Mission vision and values and promoting excellence in the patient experience during every encounter
• Drives consistency in every patient and colleague encounter by embodying the core principles of our FGP Service Strategy CARES Connect Align Respond Ensure and Sign Off
• Greets patients warmly and professionally stating names and role and communicates each step of the care/interaction as appropriate
• Works collaboratively with colleagues and site management to ensure a positive experience and timely resolution for all patient interactions and inquiries whether in person by phone or via electronic messaging
• Proactively anticipates patient needs and participates in service recovery by applying the LEARN model Listen Empathize Apologize Resolve Notify and escalate to leadership as appropriate
• Share ideas or any observed areas of opportunity to improve patient experience and patient access with appropriate leadership i e ways to optimize provider schedules how minimize delays increase employee engagement etc
• Partners with Patient Access Center and Central Billing Office team members to support collaboration and promote a positive patient experience
• Takes a proactive approach in ensuring that practice staff are fully versed in the Access Agreement gold standard principles

Minimum Qualifications:
To qualify you must have a Minimum Qualifications: High school graduate or equivalent required Competencies: Working knowledge of English is evident in verbal reading and writing abilities; other language an asset; demonstrated ability in computer skills Minimum of one year of experience as a Patient Care Assistant or Medical Assistant within the last two years Ability to complete multiple tasks efficiently and thrive in a teamwork environment which pursues a positive patient care experience.

Preferred Qualifications:
Medical Assistant certification preferred Proficiency in venipuncture and phlebotomy preferred.

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Grossman School of Medicine provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.

NYU Grossman School of Medicine is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online.
If you wish to view NYU Grossman School of Medicine's EEO policies, please click here. Please click here to view the Federal "EEO is the law" poster or visit https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm for more information.

NYU Langone Health provides a salary range to comply with the New York State Law on Salary Transparency in Job Advertisements. The salary range for the role is $52,308.88 - $52,308.88 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital needs. The salary range or contractual rate listed does not include bonuses/incentives, differential pay, or other forms of compensation or benefits.

To view the Pay Transparency Notice, please click here.

Required Skills

Required Experience