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Position Summary:
We have an exciting opportunity to join our team as a FGP Phlebotomist.

The FGP Phlebotomist will perform routine Phlebotomy specimen procurement via venipuncture or finger while following established protocol In this role the Phlebotomist will be responsible for preparing patients before drawing blood explaining blood draw procedures to patients and answering any questions about the process gathering medical testing materials including needles sample vials blood storage bags and test tubes and verify patient information and label blood samples properly The FGP Phlebotomist must have working knowledge of the laboratory information system for specimen accessioning label generation and other computer related operations to facilitate specimen processing.

Job Responsibilities:

Clinical Responsibilities

• Performs routine Phlebotomy in a laboratory or patient area. Aware of the patient's frame of mind and general appearance before proceeding with venipuncture. Strictly follows departmental and standard clinical operating procedures.
• Labels all specimens accurately by affixing the computer processing label. Handles STATS specimen immediately.
• Labels Blood bank specimens properly as set by laboratory protocol.
• Performs Quality Control Phlebotomy Procedures in the laboratory. Dispose of used needles immediately after use in the appropriate containers. Carries out safety and quality control procedures daily. Strictly complies with isolation and sterile procedures.
• Completes necessary intake which includes obtaining vitals and all other point-of-care testing within the scope of practice when needed.
• Follows guidelines for validating patient medical records when accessing and updating information including patient name and date of birth.
• Assists with maintaining patient flow to and from rooms. Assists in escorting patients and specimens throughout the facility.
• Ensures rooms and treatment areas are cleaned per infection control standards after each patient.
• Communicates the functionality and purpose of MyChart to patients during intake.
• Ensures the appropriate translation services or equipment is in place prior to the start of the visit.
• Works with the clinical team to ensure logbooks related to equipment specimen collection and other clinical safety measures are followed per FGP standards.
• Follow up with outside laboratories related to any outstanding lab specimens.
• Maintains patient privacy as it relates to HIPAA standards.
• Reviews in basket folders for any necessary tasks related to patient lab requisition.
• Utilizes EPIC functionality to review and update patient laboratory records as well as maintain communication with peers and supervisors related to patient care.
• Stocks exam/treatment rooms and/or supply closets with medical supplies, linen, and medical equipment as needed. Effectively communicates as supplies need to be replenished.
• Supports FGP Clinical Quality Management by facilitating appropriate documentation and maintenance of clinical supplies and equipment.
• Review appropriate downtime procedures as they relate to patient visits.
• Completes annual competencies such as Fire Safety, Hazardous Waste, HIPAA compliance, etc.
• Checks medical supplies for expiration dates and effectively communicates as supplies need to be replenished.
• Performs other duties as assigned.

Patient Experience and Access

Serves as NYU Langone Health Faculty Group Practice Brand Ambassador by upholding the NYULH Mission, vision, and values and promoting excellence in the patient experience during every encounter.

• Drives consistency in every patient and colleague encounter by embodying the core principles of our FGP Service Strategy: CARES (Connect, Align, Respond, Ensure, and Sign Off).
• Greets patients warmly and professionally, stating name and role, and clearly communicates each step of the care/interaction as appropriate.
• Works collaboratively with colleagues and site management to ensure a positive experience and timely resolution for all patient interactions and inquiries, whether in person, by phone, or via electronic messaging.
• Proactively anticipates patient needs and participates in service recovery by applying the LEARN model (Listen, Empathize, Apologize, Resolve, Notify) and escalates to leadership as appropriate.
• Share ideas or any observed areas of opportunity to improve patient experience and patient access with appropriate leadership (e.g., ways to optimize provider schedules, how to minimize delays, increase employee engagement, etc.).
• Partners with Patient Access Center and Central Billing Office team members to support collaboration and promote a positive patient experience.
• Takes a proactive approach in ensuring that practice staff are fully versed in the Access Agreement gold standard principles.

Minimum Qualifications:
To qualify you must have a High school diploma or the equivalent required One year of Phlebotomy experience performing venipunctures and finger sticks Practical knowledge of information system operations Phlebotomy Certificate and/or Certification in Medical Assisting or equivalent experience Appropriate interpersonal skills for interacting with patients physicians and other customers of the Cancer Center Strong verbal communication skills in English language Strong writing skills in the English language to include but not limited to legibility neatness and completeness of thought Detail oriented capable of handling stress from irregular workload and demonstrate businesslike and professional attitude at all times

Preferred Qualifications:
MA experience preferred

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Grossman School of Medicine provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.

NYU Grossman School of Medicine is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online.
If you wish to view NYU Grossman School of Medicine's EEO policies, please click here. Please click here to view the Federal "EEO is the law" poster or visit https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm for more information.

NYU Langone Health provides a salary range to comply with the New York State Law on Salary Transparency in Job Advertisements. The salary range for the role is $48,274.09 - $58,000.00 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital needs. The salary range or contractual rate listed does not include bonuses/incentives, differential pay, or other forms of compensation or benefits.

To view the Pay Transparency Notice, please click here.

Required Skills

Required Experience