Job Description

YOUR ROLE:  Be the first point of contact for clients during their onboarding process, help complete ongoing client needs by quickly and efficiently sending correct forms, and help maintain a clean and organize operational environment

• Meet with clients and prepare paperwork for new accounts and transfers. (New accounts and transfers to be submitted in 24 hours of completed paperwork). 
• Follow up on all pending transfers by checking carrier website or contacting the companies directly. Frequently communicate with clients regarding the activity of their accounts.
• Follow up with clients with additional changes to the account beyond onboarding, including address changes, phone numbers, beneficiaries, and money movement in or out.
• Add agent’s notes for each client meeting into database and assign action items to appropriate staff for follow-up.
• Provide all internal queries and reports when needed and respond to NIGO information within 24 hours.
• Keep check blotter up-to-date daily and client termination log up to date; Scan new client files within one week of completion of onboarding process.
• Handle maintenance requests from clients by phone and send appropriate forms within 24 hours.
• Check clearing firm’s site for transfer activity daily and maintain an updated listing of carrier websites, user IDs, passwords.
• Run annual Required Minimum Distribution Report in January, October, and December.
• Create daily folders for client meetings with advisors and create/maintain a new business log for advisor’s pending and paid business. 
• Call contra firms with customers to liquidate or move their money from 401k plans.
• Monitor reports in Orion and open new accounts on a weekly basis; provide backup for the Client Service Representative as needed.

WHY YOU ARE THE RIGHT PERSON: 

• 1+ years of experience working at a professional services business (accounting, legal, FINANCIAL PLANNING-PREFERRED, etc.)
• Associates degree.
• Filing and account paperwork processing (PREFERRED).
• Strong working knowledge of Microsoft Office Suite.
• Self motivated,  professional, able to work independently and with a sense of urgency.
• Excellent communications skills.

Company Description

Financial Independence Group (FIG) is a national leader in the financial and insurance services industry. Established in 1976, we are one of the largest privately-owned companies in our industry classification (Independent Marketing Organizations - IMO). We provide insurance research and development along with marketing and branding solutions to independent financial professionals in all 50 states. With over 170 team members, our culture and motivation acutely focus on serving our clients better than our competition.