Job Description

OUR STORY:

For almost 20 years our belief has been: To be the First Marketing Resource for our clients.

What began as a business born from automotive branded merchandise has grown to encompass a full range of innovative, data-driven customer conquest and loyalty solutions.

POSITION OVERVIEW: 

A new hire must have an intrapreneurial spirit and a go-getter mentality. This person is proactive, analytical and fully encompasses our core values at FMR. They are willing to go above and beyond their job description, and excited to make connections within the industry. Our lean, growing, dynamic marketing firm seeks a dynamic, driven, and energic person who thinks strategically, executes flawlessly, is an irreplaceable asset to clients (new and existing), and draws the best out of her/his team

This description is designed to inform, not to limit. We need heart, execution, and fun beyond the confines of any description. 

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We are seeking a Customer Service Rep/Call Center Support Rep to join our growing team! You will perform technical and administrative functions in order to drive company success.

RESPONSIBILITIES INCLUDE:

• Plan and schedule meetings with end-users and clients
• Answer inbound telephone calls in a call center setting and provide automotive dealerships across the country with support.
• Issue outbound telephone calls
• File and correctly escalate tickets and maintain a customer database
• Promptly answer and field all phone calls in a professional and organized manner
• Assist dealership employees with entry-level IT issues in GM, Nissan, Honda, Ford, and future programs
• Assist IT group in systems testing and trouble-shooting as required
• Perform other office/support tasks, as directed

QUALIFICATIONS:

• Previous experience in any of the following roles/fields:

  • Automotive Dealership Business Development Center
  • Tier-1 Remote Support
  • Remote support of dealerships across the USA with various programs & applications

• Previous experience in any of the following software(s) / technologies:

  • Microsoft Office Suite
    • Microsoft Word
    • Microsoft Excel
    • Microsoft PowerPoint
    • Microsoft Outlook
  • Microsoft Windows 7,8,10
  • Microsoft SQL Server Management Studio
  • GoToMeeting
  • ZenDesk
  • FreshDesk
  • Spiceworks
  • The following Browsers:
    • Google Chrome
    • Firefox
    • Microsoft Internet Explorer
    • Microsoft Edge
    • Safari
    • Opera
  • Ability to prioritize and multitask
  • Excellent teamwork skills
  • Excellent written and verbal communication skills
  • Strong attention to detail
  • Strong organizational and resource management skill set
  • Automotive OEM field support or DMS/digital marketing Experience a plus

  Details:

  • Full-time position
  • Occasional swing-shift assignment (1PM-9PM)
  • Occasional rotating on-call assignment
  • Vacation and medical/dental benefits package

Company Description

For nearly 20 years FMR has been a leader in merchandising and marketing. Not because we say so, but because our clients do. Our leadership position is rooted in the unique suite of turnkey, cost-effective services offered to our clients; nimble, quick-to-market merchandising, loyalty, marketing and IT/database solutions: • Web-based program administration • Branded merchandise (online e-stores and catalog programs) • Corporate, franchise, and consumer communications (print, PM DM, email, interactive, digital, mobile) • Sales incentive program design and administration • Warehousing, fulfillment and shipping • Loyalty program solutions • Customer retention strategies • IT programming and development • Web design, content and deployment • Product promotion development and administration • Strategic planning and execution You may find others who do what FMR does. But you won’t find anyone who does it like FMR. Which is why, when many Fortune 500 companies and cutting edge start-ups need a marketing resource, the first name that comes to mind is FMR—First Marketing Resource.