Benefits:
Close at 10pm at the latest
Great Customers
Simple IRA Retirement (match)
Company parties
Competitive salary
Employee discounts
Flexible schedule
Free food & snacks
Opportunity for advancement
Paid time off
Training & development
Benefits/Perks
Flexible Scheduling
Competitive Compensation
Career Advancement Opportunities
Job Summary
We are seeking an experienced Shift Manager to join our team! As a Shift Manager, you will be responsible for the restaurant’s operational performance during your shift. You will supervise staff, be responsible for enhancing the customer experience and assign duties to ensure the restaurant runs smoothly. The ideal candidate is a strong leader with restaurant experience.
Company The Brewery is a destination in the Lansing Area because of the location (near 127 and I69), the renovated historic building, beer garden, delicious food and craft beverages and our Awesome Team that delivers unbelievable service. Our space features a full kitchen run by Chef Moyer, a brewing area (we make our own beer, cider, seltzer and wine), with 99 seat capacity in main dining/bar, 70+ seats in the Beer Garden & a private room downstairs that seats 30 guests
The FOH Manager works with GM/Head Chef Josh Moyer, other FOH Supervisors & Owners to provide exceptional customer service. The right candidate will lead FOH staff in a fast-paced Brewery that serves hand crafted food to ensure a seamless food pairing experience for our guests. Manages FOH staff which includes scheduling, training, and general supervision. The right candidate will ensure efficient brewery operation, as well as maintain high production, productivity, quality, and customer-service standards. You’ll oversee the dining room/bar/patio & private room, check-in with customers and balance seating capacity. We’ll expect you to lead by example to uplift our staff during busy moments in our fast-paced environment.
Responsibilities include but are not limited to: • Coordinate daily Front of the House brewery operations • Deliver superior service and maximize customer satisfaction • Continuously touching tables and getting to know guests • Respond efficiently and accurately to customer complaints • Regularly review product quality • Organize and supervise shifts • Appraise staff performance and provide feedback to improve productivity • Estimate future needs for craft beverages cans, bar supplies, office supplies and cleaning products • Ensure compliance with sanitation, TIPS and safety regulations • Manage restaurant’s good image and suggest ways to improve it • Control operational costs and identify measures to cut waste • Promote the brand in the local community through word-of-mouth and restaurant events • Recommend ways to reach a broader audience (e.g. discounts and social media ads) • Train new and current employees on proper customer service practices • Implement policies and protocols that will maintain future restaurant operations • Oversees opening and closing tasks and balances daily and nightly cash drawers. Requirements • Proven work experience as a Restaurant Supervisor, Hospitality Manager or similar role • Proven customer service experience as a manager • Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients for dishes as well as the craft beverage profiles to inform customers and wait staff • Strong leadership, motivational and people skills • Acute financial management skills • FOH Supervisor with a Minimum of 2 years of experience (references required).
Qualifications:
High school diploma/GED
Previous food and drink service experience
Familiarity with Microsoft Office, restaurant management software, and POS software
Ability to remain calm and thrive under pressure
Excellent management and leadership skills
Strong communication and problem-solving skills
Thank you for having interest in joining our Team!!!!
Check us out at https://www.facebook.com/LookingGlassBrewingCo or at www.lookingglassbrewingcompany.com