Job Description
This position supports Quality Assurance, Product Quality (and Technical Services), and food safety activities that protect consumers and build trust for Domino’s. Responsibilities include establishing and maintaining product quality standards, managing supplier relationships, and ensuring food safety of products supplied to Domino’s. Activities will also include acting as an internal subject matter expert to support cross functional projects within Domino’s supply chain and managing product improvement projects for DPZ FSQA. This position will also manage strategic PQTS projects, as assigned.
ACCOUNTABILITIES
Product Quality and Supplier Management
- Leads activities related to product compliance including specification adherence, supplier relationship management, continuous product improvements, and product incident management.
- Oversees product compliance for both the U.S. and Canadian supply chain, over assigned products/categories.
- Maintains product specifications and supplier documentation to keep Domino’s stores supplied with safe and high-quality ingredients that meet regulatory requirements and Domino’s internal standards.
- Works with cross functional partners to support new supplier onboarding and ongoing supplier management.
- Reviews, creates, and modifies specifications, including product attributes, organoleptic characteristics, physical measures, and analytical measures.
- Leads product compliance reviews, both organoleptically and analytically, and reports on ongoing quality and product performance.
- Ability to identify and respond to negative trends in product performance, developing an action plan and delivering against it to improve quality.
- Leads FSQA activities related to supplier corrective actions when products incidents occur.
- Works with the QA field team investigating and identifying root cause of quality issues in Supply Chain Centers and or Domino’s restaurants.
- Leads continuous improvement activities as they relate to quality and consistency improvements of supplied ingredients.
- Act as a subject matter expert for assigned product categories on cross functional teams and supports Domino’s International FSQA as needed.
- Identifies new ways to leverage technology and analytics to improve overall Quality and Safety of Domino’s food.
- Availability to be on call to support product incident responses outside of normal business hours including evenings, weekends, and holidays.
- Travels, when necessary, to support FSQA, Procurement, and R&D initiatives related to product quality, supplier corrective actions, and knowledge sharing for Domino’s ingredients.
Special Projects
- Lead special projects supporting Engineering, R&D, Procurement, and FSQA Product Quality and Technical Services teams.
- Ability to rapidly learn about any product Domino’s produces or procures to support development or improvement activities.