Job Description
** Job Purpose:**
Under the general guidance of the Director of Sales & Marketing, responsible for effectively selling the public space, food and beverage, and function planning services of the hotel to maximize revenues and profits for the hotel. He/she is responsible for establishing new accounts, generates revenues, monitors booking pace, and books repeat business while keeping quality consistently high.
** Duties & Functions:**
- Handle community outreach, business development and full-service event production for SLS South Beach.
- Actively solicits new business opportunities by conducting effective sales calls, makes off-site sales calls, mailers, emails and presentations to potential clients
- Generate new leads - Generate sales and maximizes revenue while developing and maintaining long term relationships with clients - Create and maintain positive community relationships
- Develop relationship with local industry
- Become involved in outside organizations directly related to industry
- Monitors sales and continually develops strategies to improve and adjust to those changes
- Achieves monthly sales goals - Attend local trade shows, participate in sales blitzes and other off-site sales efforts
- Maintains Company Standards while booking Special Events / Administration
- Handle initial inquires in a timely manner - Send information packets, letter writing, email and menu / events proposals to clients
- Update SCMC and Event Calendar with tentative and definite business
- Special Event Orders-distribute Information to Operations Team including floor plan
- Ensure all accounting paperwork is accurate, responsible for collecting all monies prior to event, handle the invoicing
- Greet the client, introduce client to the Manager on Duty and assist with the beginning of event
- Attend weekly meetings/conference calls with operation management and sales team to review upcoming events for the week and attend pre-shift with the staff on nights of events
- Participate in sales training as directed by Director of Sales & Marketing
- Reports / Financial Revenue - Assists in building the yearly Sales Plan - Understand and assist with the monthly revenue reports
- Any other reasonable duties as assigned by the supervisor or manager
** ADDITIONAL RESPONSIBILITIES**
- Communicate effectively, both verbally and in writing, to provide clear direction to the venue teams.
- Communicate with employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information.
- Remain calm and alert, especially during emergency situations and/or heavy restaurant activity, serving as a role model for team and other employees. Interact with other department personnel and venue staff as needed.
- Make decisions and take actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.
** To be aware of and ensure constant compliance with all necessary operational policies including:**
- Health and Safety
- Food Hygiene
- Maintenance
- Emergency Procedures
- Liquor Licensing
** SUPPORTIVE FUNCTIONS**
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.
- Attend mandatory meetings including divisional meetings, staff meetings, etc.
- Participate in community events and ensure corporate social responsibility goals of the company are met.
- Utilize traditional software programs such as Microsoft Office (Word, Excel, Outlook, and PowerPoint), Micros, ADP, Open Table and any departmental specific systems used.
- Keep work area clean and organized.
- Ensure confidential documents are kept in a secured area.
- When disposing confidential documents that contain any personally identifiable information, they must be shredded or pulverized.
- Complete other duties as assigned by the Department Head.
- Demonstrate positive leadership characteristics, which inspire Team Members to meet and exceed standards.
- Ensure compliance with the company’s policies and procedures.
** OTHER DUTIES**
Assimilate into the company’s culture through understanding, supporting and participating in all the company elements. Demonstrate working knowledge of the service standards.
Regular attendance in conformance with the standards, which may be established by the company from time to time, is essential to the successful performance of this position.
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the property.
** SAFETY REQUIREMENTS**
Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The restaurant will provide the required PPE. Team members will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager.
Requires ability to lift large and heavy packages and boxes and to the ability to load and unload small and large boxes as needed. Must have ability to safely lift minimum of 50 lbs. without assistance and to push and pull up to 150 lbs. with appropriate equipment.
** GROOMING/UNIFORMS**
All employees must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process.
** OTHER**
Additional language ability preferred.