We seek a skilled Facilities Coordinator to join our team and work closely with our Facilities, Maintenance Director, and Account Managers. As a member of our dynamic and collaborative team, the Facilities Coordinator will play a key role in delivering exceptional customer service by efficiently managing service requests for our clients while building strong relationships with service partners in a fast-paced, high-volume environment. The ideal candidate will demonstrate excellent customer service abilities and thrive in a dynamic setting. This may be the perfect opportunity if you possess these skills and are eager to take on an exciting challenge.

Job Description

Responsibilities and Duties (not limited to):

• Manage a high volume of incoming work orders and email communications promptly and efficiently.
• Analyze customer inquiries to determine appropriate resolutions within the scope of services, making suggestions to effectively address any issues.
• Communicate professionally, both in writing and verbally, when interacting with customers.
• Dispatch vendor partners for work orders, ensuring they arrive according to the established schedule.
• Execute assigned service requests from inception to completion, ensuring all processes and KPI requirements are met.
• Identify and source potential vendor partners to establish partnerships while negotiating rates to enhance profitability.
• Input essential data into the computer system to track and follow up on customer requests.
• Maintain accurate records and documentation of service requests.
• Provide prompt responses to phone and email inquiries. The position involves heavy inbound and outbound communication with customers and service providers.
• Effectively communicate with clients, team members, and vendor partners across multiple communication channels, including phone, email, and various CMMS systems, while keeping all communications organized and well-documented.
• Contribute to team efforts by achieving set goals as determined by management.
• Collaborate with managers and team members to resolve issues.
• Prioritize tasks with overlapping deadlines. - Work independently and resolve issues as they arise.
• Manage multiple tasks in a fast-paced environment.
• Remain calm and composed when navigating an evolving environment with high demands.
• Perform additional duties as assigned by leadership.

Education / Experience (Minimum Requirements):

High School Diploma or GED, along with two to four years of relevant experience and/or training, or a combination of education and experience that is equivalent.

Previous experience in Facilities Maintenance or Construction is preferred.

Technical Skills:

Proficient in Microsoft Office Applications

Intermediate to advanced Excel skills necessary.

CMMS experience preferred.

Work Environment / Physical Requirements: The characteristics of the work environment described below reflect those typically encountered by an employee while performing the essential functions of this position. This role is situated in an office setting with a moderate noise level (e.g., an office with computers, printers, and light traffic). The position involves a combination of sitting, walking, and standing as part of daily duties, with occasional activities that may include climbing, stooping, kneeling, crouching, and balancing. Regular hand-eye coordination is necessary for the effective use of office equipment, and clear communication is essential for interacting with colleagues and using automated devices, such as telephones and computers. Employees may need to occasionally lift and move items weighing up to 20 pounds. Additionally, the ability to read and comprehend written instructions is important. We are committed to fostering an inclusive environment and will provide reasonable accommodations for qualified individuals with disabilities, in accordance with applicable laws. If you require any accommodations to participate in the application or interview process, please let us know. This job specification does not restrict management’s right to assign or reassign duties and responsibilities related to this position at any time. The key features of this role may be subject to change, and the statements above are intended to describe the general nature and level of work being performed. They are not intended to serve as a comprehensive list of all responsibilities, duties, and skills required of employees in this position.

Job Type: Full-time

Pay: $41,600 - $50,000.00 per year

Benefits:

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Schedule:

Monday to Friday 08:00 AM to 5:00 PM

On call-Emergency phone after 5pm

Work Location: In Office/Remote

Hiring Insights

Hiring 1 candidate for this role

Urgently hiring

Flexible work from home options available.